Job Description

It's All Good At Applewood!


We are looking to grow our Mitsubishi Richmond team by recruiting for a Full-time Receptionist

The Position - Part-Time Receptionist

Schedule:

Monday to Friday: 3pm - 7pm (20 hours per week)


Our team is looking for a part-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.


At Applewood we want every client that comes in to have a Best In Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills!

Roles and Responsibilities:

Greeting customers:

The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.

Answering phone calls:

The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.

Handling administrative tasks

: The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.

Maintaining a clean and organized workspace:

The receptionist is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.

Supporting other departments:

The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.

Measurables:

Customer satisfaction score (CSI):

This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.

First call resolution rate:

This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.

Average wait time:

This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.

Call abandonment rate:

This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.

Administrative task completion rate:

This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.

If this sounds like something you can handle, you might be our perfect candidate to join our team!

Compensation:

The total compensation for the Part Time Receptionist position at the Applewood Auto Group is $17.85 per hour. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.

Our Core Values

Best-in-Class Experience

: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes:

We take full ownership, embracing the responsibility to "Make Things Better.

"Team Beats with One Heart:

We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Store discount Vision care Wellness program

Schedule:

8 hour shift Day shift Monday to Friday Morning shift Weekends as needed

Supplemental pay types:

* Overtime pay