The API/EDI Coordinator plays a central role in ensuring the reliability, accuracy, and performance of our automated carrier and customer data flows. This role is responsible for managing the day-to-day technical operations behind our API (real-time system connections) and EDI (standardized data exchanges) integrations within our Transportation Control (TC) platform, as well as maintaining our automation BOTs.
As a member of the Carrier Operations team, you'll be the primary point of contact for integration support and troubleshooting across the organization--owning carrier onboarding, coordinating directly with our Technology and Operations teams, and making sure issues are identified, prioritized, and resolved quickly. You'll also track system health, troubleshoot customer data issues, and look for ways to improve data workflows. Maintaining documentation and vendor/customer relationships is also critical to this role.
The ideal candidate brings hands-on technical know-how, strong organizational instincts, and a proactive, ownership mindset--always looking for opportunities to increase data reliability and help teams trust the information powering our business.
Key Accountabilities:
Ensuring smooth and reliable carrier and customer data integrations by:
Managing day-to-day support for all EDI/API feeds between carrier systems, customer systems, and our TC platform
Proactively monitoring data flows for sync failures, missing loads, incorrect transmissions, or customer-side disruptions
Escalating technical issues to the technology team with clear details for quick resolution
Maintaining integration documentation and mapping processes, ensuring everything is up-to-date and traceable
Tracking and reporting on integration status for all carriers and customers, highlighting gaps or issues to leadership
Owning and advancing automation/BOT health by:
Acting as the internal BOT coordinator--monitoring, maintaining, and troubleshooting automation BOTs that enable streamlined data flows and processes
Investigating automation hiccups or irregularities right away, with hands-on triage before escalating technical fixes
Keeping records of recurring errors or disruptions, using insights to drive system reliability improvements
Proactively testing new BOT processes and flagging optimization opportunities for efficiency or error-proofing
Driving technical onboarding for new carriers by:
Coordinating the end-to-end onboarding process for new carrier integrations from initial outreach to full production launch
Partnering with carriers and internal teams to collect requirements, set up connections, test data flows, and validate results
Troubleshooting setup issues, tracking testing progress, and keeping stakeholders in the loop at all phases
Providing hands-on support and guidance to carriers new to EDI/API or automation, making sure questions get answered quickly
Partnering across teams for resolution and continuous improvement by:
Serving as the main point of contact between Carrier Operations, Customer Success, Technology, and external carriers/customers for all integration and automation problems
Troubleshooting inbound and outbound customer EDI/API feeds (e.g., scorecards, 214s) and proactively resolving issues instead of escalating every ticket
Reviewing customer scorecards and proactively identifying holes or breakdowns in data flows
Documenting, prioritizing, and driving bugs or process gaps through to completion with accountability and follow-up
Gathering feedback and translating pain points into actionable items for the technology backlog
Surfacing new ideas to automate processes or optimize integrations, keeping the bigger business picture in view
Required Skills & Expertise:
Strong grounding in EDI/API technology (not a developer, but can diagnose issues and talk shop with technical teams)
Solid understanding of API concepts (REST, SOAP, JSON, XML) and how to troubleshoot data transfers between systems
Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and managing EDI message flows
Experience running or supporting automation processes/BOTs--ideally in logistics, transport, or SaaS environments
Proven skill at cross-functional collaboration, juggling a mix of daily support work and technical projects
Fiercely organized--thrives in environments with competing priorities and lots of moving pieces
Key Behavioral Components:
Hungry to take initiative--flags issues before they snowball and won't sit back waiting for direction
Communicates clearly and assertively, especially when deadlines or priorities are at risk
Builds strong cross-team relationships and knows how to hold others (and themselves) accountable
Performance Indicators:
Integration and automation issues are spotted and resolved quickly, not lingering or repeating
Positive feedback from Technology, Operations, and stakeholders for making onboarding, troubleshooting, and daily data flows painless
Automated data seen as trusted--teams can rely on the numbers and don't feel the need to "double check the system"
* Customer-side data issues (e.g., 214 feeds) are proactively resolved and scorecard gaps reduced without excessive internal escalation
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Job Detail
Job Id
JD2773550
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Mississauga, ON, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.