Job Description

Points, a Plusgrade company, is a trusted partner to the world\'s leading loyalty programs, leveraging its unique Loyalty Commerce Platform and analytic expertise to build, power, and grow a network of ways members can get and use their favourite loyalty currency.

Points was acquired by Plusgrade in 2022, making the combined companies the global leaders in ancillary revenue for the travel industry.

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.

ABOUT THE ROLE:

Points is looking for a Platform Partnership Product Specialist to join our Delivery Services team on a permanent basis.

We\'re an industry-leading organization that is continuously reshaping how consumers interact with their loyalty programs. We work with the world\'s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you\'d like to be a part of it, we\'d love to hear from you.

You will be part of a team that is continuously reshaping how consumers get more value from their loyalty programs. You are a smart, enthusiastic person with an interest in working with the world\'s largest and most successful loyalty programs.

As a Strategic Partnership Product Specialist, you will play a key role in new and existing implementations of integrations to our partners. Together with your team, you will help the world\'s loyalty programs by configuring, customizing, and deploying new solutions on their behalf. Leveraging your outstanding attention to detail, quality, and communication skills you will identify, implement, test, and deploy these solutions.

WHAT YOU WILL BE DOING:

Reporting to the Manager, Strategic Partnerships - the Strategic Partnership Product Specialist will:

• Implement new solutions for our Loyalty Program Partners by configuring and customizing Points platforms and products.

• Provide technical support and troubleshooting assistance for warranty solutions.

• Participate in technical integration discussions with loyalty program partners to analyze integration and web service requirements.

• Gather solution requirements by working directly with our Loyalty Program Partners & Internal Stakeholders.

• Provide project management oversight to smaller implementations - ensuring the solution is built according to the scope and timeline agreed upon.

• Web-based configuration using HTML, CSS and JavaScript as needed.

• Ensure the solutions we deploy are of the highest quality using appropriate QA methodologies and champion issue resolution.

• Effectively communicate, across many channels, your progress with your team & stakeholders.

• Become a knowledge expert on our Platform implementations and provide knowledge transfer to other team members via documentation and training.

YOU ARE SOMEONE WITH:

• Experience in Web Services standards and technologies (e.g. XML, SOAP, WSDL, REST, JSON etc.) and ability to work with them via CURL, Postman, and similar technologies

• Understanding of the components of web-based technologies such as DNS, databases, coding config, logs, troubleshooting web-based applications, command line access (asset), maintenance of tech docs, and config

• Knowledge of version control systems like GitHub and troubleshooting logs such as Splunk

• Experience in gathering functional requirements and preparing use case stories

• Experience with QA methodologies (test case/plan creation and test execution)

• Experience in managing smaller partner-facing projects

• Software development experience is considered an asset

• Solid understanding of responsive design, web standards

• Comfortable working in an Agile environment

WHAT YOU\'LL LOVE ABOUT US:

\xf0\x9f\x8f\xa6 RRSP/401(k) Matching

\xf0\x9f\x8f\xa5 Comprehensive Health Plans

\xf0\x9f\x93\x85 Unlimited Vacation/PTO

\xe2\x9c\x88\xef\xb8\x8f Travel Experience Credit

\xf0\x9f\xa7\x98 Annual Wellness Credit

\xf0\x9f\xa5\x97 Team Events and Monthly Lunches

\xf0\x9f\x92\xbb Home Office/Commuter Credit

\xf0\x9f\x8c\x85 Work From Anywhere Program

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview

• Hiring Manager Interview

• Take-home Assessment or remote coding exercise (if applicable)

• Team Interview

All candidates will be provided with feedback regardless if they pass or didn\'t pass any of our interview stages. All your information will be kept confidential.

Plusgrade