Job Description

Ride the next mile with us!
We are seeking an Analytics Specialist - Operations and Innovation to join our team. The successful candidate will assume senior-level responsibilities, provide direct support to operations, and drive the creation of innovative analytical tools.
With a strong focus on Business Intelligence (BI), this role involves close collaboration with IT, Data Science, BI, and Operations teams to enhance performance tracking tools across Canada and internationally, while delivering practical, impactful operational solutions.
Key ResponsibilitiesDevelop and innovate analytical tools to improve operational efficiency and deliver high-value business insights. Contribute to operational planning in collaboration with key stakeholders. Work closely with IT, Data Science, BI, and Operations teams to ensure strategic and operational alignment. Provide actionable solutions to challenges across sorting, loading, delivery, and middle mile/transportation by improving data management, processes, and workflows. Offer direct operational support by addressing day-to-day needs through analysis, tools, and problem-solving initiatives. Prepare clear and compelling reports and presentations to communicate insights, results, and recommendations to senior management. Actively participate in the Command Center initiative during peak periods. Support change management efforts required to implement new innovations successfully.

QualificationsBachelor's degree in Business Administration, Operations Management, Business Analytics, or a related field. 3-5 years of proven experience in operations, analytics, or a similar role. Strong analytical, problem-solving, and leadership skills. Excellent communication and presentation abilities. Ability to work both independently and collaboratively across functions. Willingness to travel short distances as required. Bilingual (French and English).
Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.
Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.