Job Description

What is the opportunity?

In this role, you will provide support to the North American Securities Lending Trading Desk and Backoffice by analyzing and resolving escalated internal partner inquiries.


You will support the Business Unit in assuring optimal efficiency and effectiveness of Business Unit operations including mitigating risk, closing training/processing gaps, and supporting the implementation and enhancement of reconciliations,


In addition, you will work in conjunction with key business partners and staff to provide the department with ongoing functional expertise, recommending changes/enhancements and by providing in depth workplace testing/piloting prior to implementing changes.


All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

What will you do?

Field and resolve escalations relating to internal cash and position reconciliation through a variety of channels, and provide a disciplined approach, using enterprise tools and best practices, in providing support/guidance to the Business Unit. Review discrepancies for trends/gaps and efficiencies providing timely/accurate feedback including process improvement recommendations. Monitor and analyze a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness and consistency. Considered a Subject Matter Expert relating to Wire Payment Investigations and other electronic and manual payment processes. Establish and maintain a strong working relationship with Service Partners providing assistance and guidance as required. Adapt to the changing business environment demonstrating a sense of urgency to deliver quality service within established time frames in high profile setting. Ensure continuous improvement by identifying gaps/efficiencies Perform daily cash and payments reconciliation (Nostro/Vostro, SWIFT wire transfers & ACH Payments). Investigate and resolve breaks/discrepancies within cut-off timelines. Escalate aged or high-value exceptions and coordinate with internal/external stakeholders for resolution. Prepare reconciliation reports and ensure compliance with internal controls and regulatory standards.

What do you need to succeed?

Must-have

Excellent customer service skills Strictly follow escalation protocols Good organizational and interpersonal skills, tact and diplomacy Computer literacy - Intermediate MS Office skills. Ability to embrace organizational change at an individual and team level High level of problem-solving Inquisitive mindset Consistent Achievement & Motivation Teamwork and Co-Operation

Nice-to-have

Degree educated or equivalent

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders Opportunity to obtain hands-on experience throughout your role Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Competitive compensation

Job Skills

Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Securities Lending, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-10-08

Application Deadline:

2025-10-22

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.



Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.