Job Description

Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers where your unique contributions drive success.



Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a 6 months contract opportunity for a Analyst IT Support Retail/Pharmacy. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON. Calgary, AB.



Key Responsibilities

Provide support for IT incidents, requests, and changes within defined SLAs. Troubleshoot hardware, operating systems, and network issues; develop support documentation. Ensure compliance with IT security policies and quality standards. Manage hardware lifecycle (Windows Servers, end points, peripherals) and operating systems. Plan, test, and deploy new technologies to Pharmacies Execute deployment plans for hardware and software, including after-hours support. Support IT activities for pharmacy openings, renovations, and closures (Coordinate on site installation of Server hardware, end points and peripherals.) Coordinate shipping, asset tracking, and maintain accurate documentation. Report status updates and maintain knowledge base accuracy. Evaluate and implement process improvements for efficiency. Mentor team members and act as a technical resource.

#LI-Hybrid #LI-VJ1

Qualifications

Education & Experience

College diploma or university degree in Computer Science, Information Systems, or equivalent work experience. 2-3 years of experience in IT administration or technical support; retail IT experience is an asset. Experience coordinating small-scale IT projects considered an advantage.

Technical Skills

Proficiency with Microsoft SQL Studio, Windows Server OS, PowerShell, SCCM, Active Directory, and enterprise networking. Knowledge of remote patching, hardware lifecycle management, and troubleshooting methodologies. Ability to develop and interpret technical documentation.

Core Competencies

Detail-driven with a strong focus on accuracy and quality. Excellent organizational and time management skills; able to manage multiple priorities effectively. Strong problem-solving abilities and analytical thinking. Effective communication skills (oral and written) with a customer-focused approach. Ability to collaborate with vendors and internal teams to resolve issues and deliver solutions.

Who we are:

We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.



Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.



Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

What we offer:

Our Total Rewards package is designed to help our teammates thrive--physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive:



Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance. Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support. Retirement and Savings Plan to help you build financial security. 10% In-Store Discount at participating banners, plus additional discount programs. Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company's success. Learning and Development Resources to support your career growth. Parental Leave Top-Up to assist growing families. Paid Vacation and Days Off to help you recharge.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity--including expected range of compensation in accordance with Pay Transparency Legislation where required --please click the "I'm interested" button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.



External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization..



To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.



If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity!