Job Description

Company Summary
Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
As an Infrastructure Analyst, Platform & Cloud Services, your expertise will be leveraged to provide detailed information, advice, and direction to organizational leadership and technical teams. You possess an understanding of the organization's mission, products and services and ensures that technical policies, guidance, and procedures are rigorous and comprehensive. You will contribute to projects and day-to-day operations of the various systems. In this role you will also provide precise communications to peers and leadership regarding work being performed, productivity, process improvements, and status of systems operations.
HERE'S HOW YOU'LL CONTRIBUTE:

• Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions
• Remain current on IT issues by acquiring and maintaining knowledge of relevant products and initiatives
• Research tools and processes to evaluate their usefulness to departmental and corporate needs
• Support department policies by providing technically accurate solutions to end users within the provided guidelines
• Enhance the quality and efficiency of the Technical Services team by participating in team projects and initiatives
• Ensure the delivery, availability and provide subject matter technical expertise on infrastructure in support of project initiatives
• Investigate and participate as a 3rd level SME in resolution of system problems to ensure maximum availability of the infrastructure and systems
• Review, maintain and provide ongoing improvements to the general environment for all hardware and software

HERE'S WHAT YOU'LL BRING:

• Strong theoretical knowledge and technical foundations, supported by relevant education.
• More than 10 years of hands-on experience in system administration and technical operations.
• Extensive experience with a broad range of technologies and protocols, including Windows Server, Azure/Microsoft 365, Microsoft Exchange, Active Directory, Microsoft Intune, DHCP, DNS, TCP/IP, SMB, and Windows Failover Clustering.
• At least 5 years of experience administering Microsoft System Center Configuration Manager (SCCM), with proven expertise in operating system patching, Operating System Deployment (OSD), third-party application patching, and asset reporting.
• At least 5 years of experience managing Microsoft Intune, including hands-on management of Windows and Apple devices.
• Minimum of 3 years of experience managing Patch My PC with SCCM and Intune integration.
• Demonstrated expertise with enterprise IT platforms and cloud services, including but not limited to Microsoft, Citrix, CyberArk, and Varonis.
• Working knowledge of Infrastructure as Code (IaC) frameworks, tools, and scripting languages such as Azure DevOps, HashiCorp Terraform, and PowerShell.

Total Direct Compensation: 97,200 - 118,800
Any pay range is in $CAD
HERE'S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
*As per terms of the employment agreement
The Great Place to Work Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces(TM) in North America.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

Skills Required