Job Description

No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We're also dedicated to our employees. Adaptable. Inspiring. Different. There's a reason we like to work here, and we think you'll like it too. Join BDC and help make a difference!

Diversity. Equity. Inclusion. They're more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

POSITION OVERVIEW

As part of BDC's digital transformation, we are looking for candidates who are passionate with innovation and wish to contribute to the development of BDC's financing services and others offered to our clients via our digital channels. Our objective is to provide an intuitive self-service and omnichannel client experience. The development of our digital services is based on automation, advanced analytics, and artificial intelligence in an agile delivery mode. Selected candidates will join a squad responsible to deliver specific functionalities within a product team.

CHALLENGES TO BE MET

Opportunity analysis, design, document, configure, develop, test and deliver the appropriate technical solutions (Mostly on Genesys plateform) based on information architecture, functional and non-functional requirements

Synthetise a global vision of the system, identify challenges and propose alternatives to users

Collaborate with various IT Specialist and business representative in order to understand complexities and impacts of the proposed solutions

Produce plans, specifications, user stories, acceptance criterias and produce technical documentation supporting IT operations

Participate in the change management strategy for maximum user adoption and train supporting teams

Watch Genesys solution Roadmap, new functionalities, evaluate impact and risk and proceed with recommendations

Perfect and ensure the proper execution of unit tests and/or tests automation. Will flag bugs prior to delivering the functionalities to Quality Assurance

Participate in the implementation in various environments (test and production)

Adapt to changing technology, learning and applying new methods for achieving the organization's goals

Supplies second-level technical support in order to solve production problems and provide support according to established service levels

Monitor and manage the performance of the solutions

WHAT WE ARE LOOKING FOR

Bachelor's degree in Computer Science, Software Engineering or related discipline, or equivalent

Minimum of 3 years in IT

Experience with Genesys solution or similar solutions

Experience in programming Java or similar

Experience with Cloud operating environments (An asset)

Knowledge of Contact Center processes (An asset)

Knowledge of / practical experience with development/deployment best practices and methodology

Strong analysis, documentation and problem-solving skills

Experience with user support in a post deployment phase of a solution

Ability to maintain a trusted relationship with business partners

Proven leadership and organizational skills, and strong sense of autonomy and initiative

Practical experience in task estimates

Knowledge of Microsoft Visual Studio and Team Foundation Server

Experience with project delivery in agile mode (DAD, Scrum, Kanban)

Fully bilingual (English and French) and excellent oral and written communication skills

With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted. If you are a candidate with a disability and need an accommodation to complete the application process, please email us at , and include your full name, the best way to reach you, and the accommodation needed to assist you with the application process.