Job Description

Overview:

The Analyst drives measurement and evaluation of continuous quality improvement activities in Palliser Primary Care Network (PCN) health homes and evolves the PCN's overall evaluation strategy. This position encompasses a broad range of improvement/change leadership skills, including knowledge transfer/translation, facilitation and collaboration skills, to increase efficiency, acceptance and sustainability of the improvement measurement process. The successful candidate collaborates with PCN employees, clinic staff, physicians and provincial entities and contributes to the PCN's reputation as a credible and consistent source of feedback and information. The PCN offers a competitive salary, excellent hours of work, paid vacation, paid personal days, and a flex spending account. This is a permanent position.

Duties:

Primary Care Network Measurement and Evaluation

Drives the measurement of key access and clinical indicators to identify areas for improvement in efficiency and effectiveness of patient care, based on best evidence. Evolves the PCN's implementation of its evaluation strategy. Researches, tests, refines, and presents methodologies to support the collection of key indicators. Becomes expert at defining, collecting, utilizing, analyzing, and interpreting operational and clinical measures. Collaborates with PCN clinics and other organizations (e.g. AH, AHS, AMA, HQCA) to implement and support interpretation of quality measurements. Creates summary documents and reports as requested by the PCN PMHO Evaluation Manager. Improves the PCN's evaluation/measurement feedback process for optimized efficiency and effectiveness.
Office Practice Improvement Measurement

Collaborates on each health home team's ongoing panel identification and maintenance activities, to support optimizing family practice panel sizes that balance supply and demand. Collects, summarizes and interprets clinical data to support practice improvement. Recommends improvements to existing processes on the basis of literature reviews and evaluation of local tests of change. Develops summary reports for PCN clinics as required. Acquires an excellent working knowledge of the electronic medical record systems used by PCN clinics and becomes a trusted advisor to the PCN Administration Office team related to these systems. Extracts and merges data sets from multiple sources to support the PCN's evaluation for improvement and accountability. Works with electronic medical record representatives to improve systems, including to further automate the extraction of data to inform the improvement decisions made by PCN clinics and the PCN. Creates and refines processes to support the secure exchange of data.
Data and Technology Support

Assists with information technology equipment troubleshooting, evergreening, procurement, and maintenance (e.g. phone system, server, workstations) for PCN Administration Office. Supports the technology needs of PCN by providing technical assistance to computer system users in the PCN Administrative Office. Ensures success of PCN education events (e.g. workshops, staff meetings) with information technology requirement gathering and event support as required.
Education

Conducts orientation and continuing education of PCN staff in relation to PCN measurement and evaluation. Acquires and maintains expertise in measurement and evaluation. Using adult learning principles, interprets technical jargon for a non-technical audience.
Other

Must have a recent (within the past three months) criminal record check/police information check (including vulnerable sector search) prior to the first day of hire. A valid drivers license and a vehicle in good working condition may be required to permit transportation to and from job sites.
Probationary Period

6 months
Job Types: Full-time, Permanent

Pay: From $29.20 per hour

Expected hours: 38.75 per week

Benefits:

Extended health care Flexible schedule Mileage reimbursement Paid time off Work from home
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Medicine Hat, AB T1A 8C1: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Medicine Hat, AB T1A 8C1

Application deadline: 2025-07-30