Job Description

What is the opportunity?
The Manager, High Risk Client Management (HRCM) supports the Senior Manager, HRCM and/or Director, HRCM by providing subject matter expertise (SME) in the tactical execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients. This is done using HRC's risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. The Manager will complete specialized reviews and apply SME to complete EDD assessments, manage workflow and quality assurance. This role also requires the following: assisting in the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, as required; and committing to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes - including decisions and recommendations - are based on a thorough understanding of the risks involved and are made in the context of AML/CTF regulatory requirements.
What will you do?

• Prioritize and manage HRC EDD risk assessment workflow for units supported by the HRC Team and ensure adherence with the RBC Enterprise AML Client Risk Management Policy (COMP17), Control Standards (COMP17A), HRC procedures, and AML / CTF legislation;
• Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant;
• Manage the execution of the HRC processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met;
• Review, triage and assess alerts and referrals in accordance with RBC policies and procedures to determine if further investigation is required;
• Conduct specialized Enhanced Due Diligence (EDD) for higher risk clients to identify high risk factors for the purpose of mitigating financial, regulatory, reputational and legal risks to RBC. This will frequently include reviews with heightened complexity of risk factors, client type, and/or business unit;
• Using a risk-based approach prepare accurate, organized, high quality written risk assessments to provide a clear understanding of the risk indicators, and effectively communicate findings, risk ratings and recommendations with nominal support from Senior Management;
• Execute approval process as applicable for High Risk Clients, partnering with the appropriate Money Laundering Reporting Officers, Business stakeholders, Law Group and other stakeholders as required;
• File Suspicious Transaction Reports (STR) when Reasonable Grounds to Suspect (RGS) is met; where applicable;
• Review draft STRs before submitting for approval from Senior Manager, where applicable;
• Review and approve completed EDD risk assessments, where applicable;
• Apply SME and analytical skill set to lead and/or complete ad hoc projects, where applicable.
• Build relationships with business partners and stakeholders to ensure that, where applicable, all issues / reviews are escalated appropriately within defined timelines and in accordance with RBC's policies and procedures;
• Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained;
• Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational and legal risk exposure to RBC;
• Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner.
• Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements;
• Provide support in the development of tools and training initiatives aligned with enhancing team proficiency;
• Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies;
• Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to maintained.

What do you need to succeed?

• Demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law Working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates.
• Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors)
• Awareness of business units within RBC / Industry and how they interact / function.
• Effective and strong written and oral communication skills;
• Highly developed organizational skills and the ability to work within strict deadlines;
• Skilled in Microsoft Office Outlook, Excel, Word applications (Level 2 or above).
• Strong investigative and problem solving skills.
• Strong analytical aptitude and risk mindset.
• Highly developed organizational skills and the ability to work within strict deadlines.
• Ability to work under pressure of tight deadlines, multiple tasks and quick decision.
• Excellent interpersonal skills
• Strong written and oral communication skills.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Job Skills Accountability, Analytical Thinking, Anti Money Laundering Training, Business Communications, Business Perspective, Communication, Decision Making, Due Diligence, Emergency Response, Financial Regulation, Group Collaboration, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Risk Assessments, Strategic Thinking, Team Collaboration
Additional Job Details
Address: 20 KING ST W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: GROUP RISK MANAGEMENT
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-09-23
Application Deadline: 2025-10-11
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Skills Required