Job Description

Why join us?Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.We are looking for an outgoing, highly motivated Amenities Coordinator to join the Oxford Vancouver team. Dedicated to delivering an exceptional guest experience, you will be responsible for coordinating and activating amenities at Oxford\xe2\x80\x99s five office towers. The amenities include three conference facilities, two end of trip facilities, two fitness centres and Vancouver\xe2\x80\x99s highest commercial patio at The Stack, among other amenities.You will be a key member of an engaged, high-reaching team\xe2\x80\x94part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.As a member of this team, you will be responsible for:Providing exceptional service to tenants and clients utilizing the building\'s amenities.Ask questions to understand customer needs and take the initiative to offer suggestions/solutions.Complete and confirm all bookings and event details to ensure customer satisfaction.Act as point of contact for catering, audio/visual requirements and event set up.Coordinate room set-ups and take downs with cleaning and maintenance staff.Be present during client\'s arrival and departure to ensure complete satisfaction with setup and overall event.Determine and take appropriate action to rectify any situation that comes in conflict with complete customer satisfaction.Regularly meet with building management to discuss improvements and align with building goals.Ensure appropriate tenant amenity usage tracking and ensure any required billings are completed monthly.Monitor physical condition of amenities, ensuring that first class appearance is maintained.Initiate corrective action if necessary through dispatching of 310-MAXX or otherwise as appropriate.Project management of upgrades and repairs to amenity spaces.Collaborate with Assistant Property Managers to enhance tenant engagement through Otto, our occupant app.Provide recommendations for improvements to amenity spaces.Facilitate efficient communication and act as liaison between management team, contracted security and cleaning staff to ensure concerns are addressed in a timely manner.Assisting with the research and planning of events.Administering placement of promotional signage and event requirements.Supervising promotional activities/events in amenity spaces.Assist with tracking conference centre budget.Establish ongoing professional relationships with tenants and partners.Other duties as assigned.To succeed in this role, you:have a minimum 3 years of experience in event planning or customer service.have excellent customer service skills.demonstrate adaptability and quickly learn new systems and technologies.demonstrate strong analytical and problem-solving skills.have excellent written and verbal communication skills.able to communicate internally and externally with professionalism, courtesy and credibility.can work independently and set day-to-day goals and meet commitments.possess strong project management skills and outstanding organization skills with the ability to handle multiple priorities.are a cross-functional team player.are proficient in Microsoft Office Programs.ability to work from laptop and phone from various locations in the buildings and in the Oxford Vancouver portfolio.are physically able to setup furniture in the boardrooms, walk from building to building to check on amenities and meet tenants in their offices.are able to work a flexible schedule on occasion when events are held in the evening, weekend or early morning.Our story:Oxford Properties Group (\xe2\x80\x9cOxford\xe2\x80\x9d) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford\xe2\x80\x99s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world\xe2\x80\x99s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario\'s municipal employees.For more information on Oxford, visitOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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