Job Description

ORGANIZATION: Pathways to Education Canada
POSITION: Bilingual Alumni Engagement Officer (1-Year Contract)
REPORTING TO: Senior Manager, Volunteer Engagement LOCATION: Toronto, ON or Montreal, QC
WEBSITE: www.pathwaystoeducation.ca
SALARY RANGE: $55,500 - 65,500 (Salary will be commensurate with years of relevant experience and/or professional-level fluency in both French and English)Bilingual Alumni Engagement Officer (1-Year Contract), Pathways to Education CanadaWe're looking for someone who can change the paradigm for Canadian youth living in poverty. Someone who enjoys building partnerships, making an impact, and working with energetic, high-performing teams. Is that you?Pathways to Education is a national, charitable organization breaking the cycle of poverty through education. Its award-winning program is creating positive social change by supporting youth living in low-income communities to overcome barriers to education, graduate from high school, and build the foundation for a successful future. Through the collective power of partnerships, Pathways to Education's innovative program is preparing youth for tomorrow.The Opportunity
As a key member of the Marketing, Communications, & Volunteer Engagement team, you will oversee the meaningful engagement of Pathways alumni and the implementation of an alumni engagement strategy to strengthen the Pathways Alumni Network.Serving as the primary liaison between Pathways Canada and Pathways alumni, you will develop alumni relationships locally, regionally, and nationally. You will focus on managing cross-departmental initiatives that pertain to alumni within Pathways Canada, specifically, the identification and coordination of alumni involvement in Pathways events and opportunities. You will also manage alumni interns and be the primary relationship manager (Pathways volunteer champion) for alumni volunteers.As the successful candidate, you bring community engagement and digital mobilization experience, as well as a demonstrated customer service skillset. You are a strong communicator and collaborator and have experience working with people from marginalized backgrounds in cross-cultural environments.What You'll Do
Advise on and implement sustainable alumni programming, engagement, and outreach in relation to Pathways' strategic plan and the volunteer engagement and alumni engagement strategies

• Manage inquiries and concerns raised by Pathways alumni with tact, privacy considerations, and exceptional customer service
• Steward alumni volunteers (including Alumni Advisory Committee and Alumni Ambassadors) through the volunteer engagement cycle
• Identify and implement processes and procedures to streamline day-to-day alumni engagement activities, informed by industry best practices
• Evaluate and authorize incoming alumni engagement requests from colleagues based on benefit to alumni, time, and resources required
• Collaborate with a diversity of internal and external stakeholders to enhance alumni experience through presenting relevant and mutually beneficial opportunities
• Recruit, onboard, and supervise Pathways alumni interns (up to three cohorts per year, two interns per cohort), providing coaching and feedback regularly
• Manage alumni records in the Pathways alumni database (HubSpot)
• Inform Pathways Canada on alumni voice and stewardship needs, using primary and secondary research
• Occasionally work during the evening and weekend hours and travel within Canada (following provincial health and safety considerations) to facilitate alumni engagement activities

What You Bring

• 3+ years of experience in community engagement roles, preferably with non-profit organizations (e.g., youth programming, alumni or member relations)
• 1+ years of experience facilitating large-scale projects in collaboration with internal and external stakeholders
• A deep understanding of the systemic barriers faced by youth in low-income communities
• Excellent written and verbal communication skills in both English and French.
• Strong customer service and stewardship skills, with a high level of integrity, confidentiality, and accountability
• Sound analytical thinking, planning, prioritization, and execution skills
• Ability to network, develop, and manage key relationships
• Excellent time management skills with the ability to multi-task to meet goals and deadlines
• Tech-savvy with knowledge of technology for digital community mobilization
• Demonstrated ability to evaluate workflows and processes to streamline operations
• Excellent written, oral, and interpersonal communication skills
• Proven skills in public speaking, event planning, and meeting facilitation
• Proven proficiency with Microsoft Suite, databases, CRM software, email distribution platforms, and survey platforms
• Strong attention to detail
• Enjoys a culture of innovation and is adaptable to change

What We Offer

• An exciting opportunity to be part of a leading not-for-profit dedicated to excellence and impact.
• A collaborative work environment with a culture of innovation.
• Opportunities for learning and professional development.
• Competitive salary.
• Generous vacation and health benefits package.

To confidentially explore this opportunity, please submit a cover letter and resume with the subject line 'Bilingual Alumni Engagement Officer'. Applications will be accepted until 5 pm on September 6, 2022. Pathways Canada thanks all applicants for their interest. Due to volume, only those who qualify for an interview will be contacted.Pathways to Education Canada is committed to fostering a diverse work environment, one that is inclusive of different races, ethnic origin, citizenship, gender identity, gender expression, sexual orientation, ages, family status, disability status, and intersectional identities. All interested candidates are encouraged to apply and advise us of any accommodations or supports needed to ensure fair and equitable access throughout the recruitment and selection process.Pathways is committed to ensuring the health and safety of its staff, visitors, and community partners. Accordingly, to be considered for employment with Pathways, candidates must be fully vaccinated against COVID-19, in accordance with provincial guidelines, and provide proof of such vaccination at any time during the recruitment process as required by Pathways, subject to accommodations necessary pursuant to the Quebec Charter of Human Rights and Freedoms, the Human Rights Code, and the Accessibility for Ontarians with Disabilities Act. Pathways will comply with all applicable privacy legislation.Job Type: Fixed term contractSalary: $55,500.00-$65,500.00 per yearBenefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday