Alarm Room Operator
Posting Id 3088
Department Community Services
Division Fire Services
Rate of Pay $64,347.25 -$111,145.25 Annual
Job Type Permanent Full Time
Posting Type Internal and External
Posting Date 08/14/2025
Application Deadline 09/04/2025
Position Summary
Reporting to the Communications Officer and indirectly to the Assistant Deputy Chief - Communications, the Alarm Room Operator (ARO) position comprises two job functions: fire department call-taker and dispatcher. The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner. Operating in a high-stress environment, the ARO uses the computer-aided dispatch (CAD) system, radio, and telecommunications equipment to coordinate the fire department response and support field personnel. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused during critical incidents.
Key Duties and Responsibilities
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