Company Description
Founded in 2017, TripArc is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry\xe2\x80\x99s best rates for travelers and rates of return for travel advisors and tour operators. Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing. We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space \xe2\x80\x93 Kensington Tours and Travel Edge \xe2\x80\x93 we have real insight into the needs of tour operators and travel agencies today. TripArc\xe2\x80\x99s goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients. The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it.
We are currently hiring talented Air Ticketing Specialists to join our busy North American Shared Services team. Be a part of an exciting group of individuals who have exemplary customer service skills, have an eagle eye for details, and love the challenge of working with multiple clients. This exciting and fast paced environment favours candidates that like problem solving, have solid industry knowledge, enjoy working hard in a collegial setting and who take pride in delighting their stakeholders. If you are satisfied with just fulfilling each request as they come, stop here! As Air Ticketing Specialist you will be responsible for the processing of ticketing requests submitted by agents as well as responding to service desk enquiries submitted for assistance with booking, pricing, air contract questions or any related airline queries. Travel Edge has invested heavily in our in-house reservation system ADX, and the successful candidate will be part of the team responsible for ADX fulfillment for all bookings issued as BSP and ARC. Our team members strive to provide consultative and cost-effective solutions for our clients. Our top-tier team has a \xe2\x80\x9cYes! I can do that for you!\xe2\x80\x9d attitude that understands the need to follow policies and procedures but are empowered to make decisions that are best for our clients. Why work for us? We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While TripArc offers great perks, it\xe2\x80\x99s not just the benefits that make our culture great. It\xe2\x80\x99s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction. Responsibilities
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