Job Description

Overview:

DGRD Global Inc. owns and operates hospitality brands while simultaneously building AI-powered technology products for cafes, restaurants, and local businesses. Our advantage is simple: we build technology we actively use in our own cafes.

We are looking for an

AI Product Manager

who understands hospitality deeply and can translate real operational pain points into

AI-driven, scalable products

. This role is less about building models and more about

designing intelligent products, workflows, and experiences

that make hospitality businesses smarter, faster, and more profitable.

You will own AI product strategy across areas like operations, staffing, inventory, pricing, customer experience, demand forecasting, loyalty, and local discovery -- working closely with founders, engineers, cafe operators, and partners.

This role acts as the bridge between hospitality reality and AI-powered product execution.

Responsibilities

Own the

end-to-end lifecycle

of AI-powered hospitality products Define

product vision, roadmap, and KPIs

aligned with hospitality outcomes (revenue, cost control, CX) Translate on-ground hospitality problems into

AI-enabled product requirements

Work closely with cafe operators to understand workflows and constraints Collaborate with engineering and design teams to deliver usable, scalable solutions Prioritize features based on

business impact and operator value

, not hype Define how AI is embedded into products (recommendations, automation, insights, copilots) Validate AI outputs from a

user trust, clarity, and usability perspective

Lead user testing, pilots, and phased rollouts in DGRD-owned cafes Build feedback loops from real usage to improve product effectiveness Support go-to-market strategy for hospitality tech products

Required Qualifications

6-10 years of experience in Product Management, preferably in hospitality, retail, SaaS or Healthcare Experience owning AI-powered or data-driven products (no model building required) Proven ability to turn ambiguous problems into clear product solutions Excellent stakeholder management across operators, engineers, and leadership Strong product discovery, roadmap planning, and prioritization skills Ability to explain AI concepts simply and responsibly to non-technical users Comfort working in fast-paced, founder-led environments
Nice to Have

Experience with hospitality tech (POS, online ordering, loyalty, inventory systems) Experience launching products tested in live operational environments Exposure to marketplaces, local commerce, or consumer apps
What's In It For You?

Build AI products that are used daily in real cafes and restaurants High ownership and visibility across product strategy Ability to shape the future of

AI in hospitality

, not just dashboards Fast decision-making, real-world validation, and measurable impact Opportunity to scale hospitality technology beyond DGRD-owned outlets

Role Category:

Product Management / AI Products

Industry:

Hospitality Technology, Software Products

Department:

Product & Innovation

Education:

Bachelor's degree or equivalent practical experience

Key Skills:

AI Product Management, Hospitality Technology, Product Strategy, Operations, SaaS, Customer Experience, Roadmapping, Decision Intelligence

Location:

Canada (Candidate must be located in Canada and possess full work authorization to work in Canada.)

Job Type: Full-time

Pay: $75,000.00-$139,062.21 per year

Benefits:

Company events Dental care Discounted or free food Extended health care Flexible schedule Life insurance Paid time off Store discount Vision care
Work Location: Remote