Job Description

POSITION OVERVIEW

The Passenger Services agent is responsible for the application of Air Inuit\xe2\x80\x99s policies and special programs related to passenger services and staff travel. It is also responsible for the re-protection of passengers in the event of IRROPS (irregular operations), group travel and special events, some corporate reservations, Board Members and Executive travel arrangements and special authorizations.
DUTIES AND RESPONSIBILITIES

• Ensure irregular operations coordination in regards to customer service;
• Rebook passengers in case of bad weather or operational circumstances;
• Answer queries from customers concerning flight loads and service quality;
• Organize group reservations and different trips for tournaments and other activities;
• Verify and react daily to flight loads in order to optimize passenger service;
• Provide daily Meal Orders to Culin-Air;
• Support Air Inuit\xe2\x80\x99s northern station agents;
• Apply corporate contracts;
• Supply to authorized personnel all ticketing services for their transportation in compliance with company policies;
• Follow up on customer satisfaction;
• Apply policies from the tariff and commercial operations manuals;
• Executive travel;
• Discounts;
• Other tasks related to the passenger services department.

QUALIFICATIONS

• Have pertinent experience with Air Inuit\xe2\x80\x99s operational policies and passenger services policies;
• Be familiar with the Nunavik territory as well as company characteristics;
• Be bilingual (French/English) and have the ability to speak Inuktitut would be a complementary asset;
• Be familiar with reservation systems (Amelia would be an asset);
• Be familiar with Word, Excel and Office;
• Have team spirit;
• Be focused on customer satisfaction.

WORKING CONDITIONS

• Modified work schedule:
  • 5 days on / 2 days off.
  • Weekends on rotation (06:45-18:00)
• Hours between 6:00 and 18:00.

REMUNERATION Air Inuit provides a company contributed RRSP, a Group Insurance (life, dental, health care, short and long term disability), 6% vacation, a retirement allocation program, access to reduced flight tariffs and various other innovative benefits and recognition opportunities. The salary is determined according to the company\xe2\x80\x99s compensation policy. Starting annual salary \xe2\x80\x93 $43 341