Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether youaEUR(TM)re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Agent de la Documentation/Documentation Specialist



En quoi consiste laEUR(TM)occasion daEUR(TM)emploi

Le groupe des services a laEUR(TM)entreprise de RBC (BLOG) cherche a combler un poste de specialiste en documentation qui jouera un rale cle dans le processus de credit qui soutient les partenaires commerciaux. Ce rale est responsable de laEUR(TM)amelioration de laEUR(TM)experience du client grace a un suivi efficace dans la preparation de laEUR(TM)entente de service et des garanties. Ce rale fournit un lien entre les gestionnaires de compte commerciaux et le client pour un soutien a valeur ajoutee dans le cycle de vente / services.

Quelles seront vos taches?

• Passer en revue le credit et s'assurer que des details de transaction sont bien definies, clarifier avec le gestionnaire de comptes, le CAG et/ou la gestion des risques commerciaux pour accomplir la documentation.
• Preparez laEUR(TM)entente de service du client, comme decrit sur le credit approuve.
• Preparez les securites du client, comme decrit sur le credit approuve.
• SaEUR(TM)adaptez au changement
• travailler selon le volume de travail en suivant les engagements de laEUR(TM)entente de service avec nos partenaires.
• saEUR(TM)assurer de faire un suivi des routines de services pour que vous puissiez eteindre une haute performance et pour augmenter l'experience de client.

De quoi avez-vous besoin pour reussir?

Exigences

• les heures daEUR(TM)ouverture sont de 8h30 a 5H00 et au besoin faires des heures supplementaires occasionnellement au besoin pendant les periodes de pointe
• Bilingue Anglais/Franaais
• Excellentes competences en organisation et communication
• Attention aux details, capacite de travailler sous pression et dans des delais serres, pour maintenir un niveau superieur de service a la clientele.

Atouts :

• LaEUR(TM)experience precedente dans la preparation de la documentation est preferee
• Connaissances pratique de Synergy
• Minimum de 2 ans daEUR(TM)experience en banque dans le secteur commercial
• Competence en MS Word
• Connaissances dans la documentation de garanties

What is the opportunity?

RBCaEUR(TM)s Business Service Centre (BSC) is looking to fill the position of Documentation Specialist who will play a key role in the mitigation of credit and operational risk related to credit processes supporting the Commercial Financial Services Sales partners. This role is responsible for enhancing the client experience through efficient preparation of the Letter Agreements and the documentation of the guaranties. This role provides linkage between Commercial Account Managers and the client for value-added support in the sales/service cycle.

What will you do?

• Review the credit and ensure that transaction details are well defined, clarify with the Account Manager, GAC and / or Business Risk Management to complete the documentation.

• Prepare the letter agreement, as described on the approved credit.
• Prepare the customer's security as described on the approved credit.
• Adapt to change.
• Work according to the volume of work by following the commitments of the service agreement with our partners.
• Ensure you track service routines so you can turn off high performance and increase the customer experience

What you need to succeed?

Must Have

• Bilingual (French/English)
• Excellent organizational and communication skills
• Keen attention to detail
• Ability to work under pressure and tight timeframes, to maintain a superior level of client service.
• Business hours are 8h30 to 17H00; occasional overtime as needed during peak periods

Nice-to-have:

• Previous experience in documentation preparation is preferred
• Working knowledge of Synergy
• Minimum of 2 years of Commercial Banking experience
• Proficient in MS Word
• Proficient in preparation of documentation of guaranties

WhataEUR(TM)s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high-performing teams
• Opportunities to building close relationships with clients

Job Summary

Address: MONTRa?AL, Quebec, Canada

City: CAN-MB-WINNIPEG, CAN-QC-MONTRa?AL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-11-04-07:00

Application Deadline: 2022-11-12-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.