Job Description

About GWL Realty AdvisorsGWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.
Vous \xc3\xaates sociable? Vous \xc3\xaates motiv\xc3\xa9, vous aimez vous amuser et vous d\xc3\xa9sirez am\xc3\xa9liorer la qualit\xc3\xa9 de vie des r\xc3\xa9sidents? Nous sommes \xc3\xa0 la recherche d\xe2\x80\x99un(e) agent(e) du service \xc3\xa0 la client\xc3\xa8le \xc3\xa0 temps plein qui sera au service de notre communaut\xc3\xa9.Le concierge a la responsabilit\xc3\xa9 d\xe2\x80\x99aider les r\xc3\xa9sidents de plusieurs fa\xc3\xa7ons afin d\xe2\x80\x99am\xc3\xa9liorer leur qualit\xc3\xa9 de vie. Il a un grand nombre de t\xc3\xa2ches \xc3\xa0 accomplir pour assurer, dans les limites raisonnables, la satisfaction des besoins des r\xc3\xa9sidents et des visiteurs. Plus particuli\xc3\xa8rement, certaines t\xc3\xa2ches consistent \xc3\xa0 accueillir les r\xc3\xa9sidents et \xc3\xa0 les tenir inform\xc3\xa9s, \xc3\xa0 g\xc3\xa9rer certains probl\xc3\xa8mes, \xc3\xa0 coordonner des rencontres, ainsi qu\xe2\x80\x99\xc3\xa0 veiller \xc3\xa0 la s\xc3\xa9curit\xc3\xa9 dans l\xe2\x80\x99immeuble.Il s\'agit d\'un poste \xc3\xa0 temps plein \xc3\xa0 pourvoir \xc3\xa0 notre propri\xc3\xa9t\xc3\xa9 le Shaughn (1770 rue Joseph Manseau). Nous sommes actuellement \xc3\xa0 la recherche d\'une personne pour assumer le quart de jour.RESPONSABILIT\xc3\x89S

• Offrir un service \xc3\xa0 la client\xc3\xa8le de qualit\xc3\xa9 sup\xc3\xa9rieure aux r\xc3\xa9sidents et \xc3\xa0 leurs visiteurs, lorsque ceux-ci entrent ou sortent de l\xe2\x80\x99immeuble
• D\xc3\xa9montrer un grand esprit communautaire
• Recevoir des messages personnels pour des r\xc3\xa9sidents et les transmettre lorsque vous les rencontrez ou tel que convenu (lettres de renouvellement, notice de non-paiement, notice de bruit, notice de cannabis, etc.)
• R\xc3\xa9server des commodit\xc3\xa9s ou des salles de conf\xc3\xa9rence dans l\xe2\x80\x99immeuble pour les r\xc3\xa9sidents, le cas \xc3\xa9ch\xc3\xa9ant
• Pr\xc3\xa9paration des horaires de d\xc3\xa9m\xc3\xa9nagement
• Aider les r\xc3\xa9sidents \xc3\xa0 trouver leur chemin, si n\xc3\xa9cessaire
• Fournir acc\xc3\xa8s au fournisseur des service autoris\xc3\xa9s
• Gestion des colis et cr\xc3\xa9ations de nouvelles proc\xc3\xa9dures
• Gestion des demandes de stationnement, espaces de rangements et location d\xe2\x80\x99espaces \xc3\xa0 v\xc3\xa9los
• Assigner les demandes de maintenance au technicien en cr\xc3\xa9ant des Bon de Travail dans le system
• Cr\xc3\xa9er des Purchase Orders dans le system et communiquer avec les fournisseurs de services concernant les r\xc3\xa9parations n\xc3\xa9cessaires dans les suites et espaces communs.
• G\xc3\xa9rer et assister les r\xc3\xa9sidents \xc3\xa0 r\xc3\xa9soudre leurs probl\xc3\xa8mes dans un d\xc3\xa9lai raisonnable
• Inspection journali\xc3\xa8re de la propri\xc3\xa9t\xc3\xa9 afin de rapporter les d\xc3\xa9ficiences
• Conduire des audits de stationnement, espaces de rangement et espace \xc3\xa0 v\xc3\xa9los
• Pr\xc3\xa9paration des cl\xc3\xa9s pour tous les nouveaux r\xc3\xa9sidents en coordination avec l\xe2\x80\x99\xc3\xa9quipe de location
• Programmation du syst\xc3\xa8me d\xe2\x80\x99intercom
• V\xc3\xa9rifications et nettoyage des bo\xc3\xaetes aux lettres vides \xc3\xa0 chaque find\xc3\xa9but du mois
• Participer \xc3\xa0 la r\xc3\xa9union quotidienne sur les op\xc3\xa9rations
• Former les portiers
• Effectuer d\xe2\x80\x99autres t\xc3\xa2ches, selon les besoins

QUALIFICATIONS

• Avoir des aptitudes exceptionnelles en communication et en relations interpersonnelles
• Poss\xc3\xa9der de un \xc3\xa0 trois ans d\xe2\x80\x99exp\xc3\xa9rience en milieu de travail
• Poss\xc3\xa9der deux ans d\xe2\x80\x99exp\xc3\xa9rience pertinente dans le domaine du service \xc3\xa0 la client\xc3\xa8le
• D\xc3\xa9tenir un dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes secondaires ou, de pr\xc3\xa9f\xc3\xa9rence, un dipl\xc3\xb4me de formation g\xc3\xa9n\xc3\xa9rale (FG)
• Poss\xc3\xa9der de l\xe2\x80\x99exp\xc3\xa9rience en gestion d\xe2\x80\x99immeuble constitue un atout
• Avoir une bonne connaissance du quartier et poss\xc3\xa9der des aptitudes efficaces en communication t\xc3\xa9l\xc3\xa9phonique
• \xc3\x8atre dot\xc3\xa9 d\xe2\x80\x99une personnalit\xc3\xa9 entreprenante et faire preuve de beaucoup d\xe2\x80\x99initiative, de cr\xc3\xa9ativit\xc3\xa9 et de souplesse
• Avoir la capacit\xc3\xa9 de travailler avec un groupe de personnes h\xc3\xa9t\xc3\xa9roclite

Are you a people person? Are you self-motivated, fun-loving and have an interest in enhancing resident living experience? If this sounds like you, we\xe2\x80\x99re looking for a full-time Front Desk agent to support our community!This role is responsible for helping residents in several ways to enhance the quality of their living experience. There are a wide variety of duties that ensure that the needs of the residents or guests are met, within reason. Some specific tasks include greeting, managing, maintaining security, coordinating, and informing.This is a full-time position at The Shaughn property (1770 rue Joseph Manseau). We are currently on the lookout for someone to cover our day shift.RESPONSIBILITIES

• Provide superior customer service to both residents and guests when they exit or enter the property
• Promote a strong sense of community
• Take personal messages for residents and deliver them when seen or as designated (renewal letters, late payment notices, noise notices, cannabis notices, etc.)
• Reserve amenities or conference room spaces in the building for residents if applicable
• Organize move inmove out schedule
• Provide direction for residents as required
• Provide access to authorized vendors
• Manage and implement parcel deliveries processes
• Assist residents with maintenance, parkings and lockers inquiries by creating Work Orders and Purchase Orders in the system
• Assist residents get timely resolution on maintenance issues by coordinating the work with the maintenance technician, vendors and residents
• Perform daily inspections of the property and report any deficiencies
• Perform locker, parking and bike room audits
• Program and prepare all keys to new residents in coordination with the leasing team
• Program the intercom system
• Verify empty mailboxes at the end of the month
• Participate to the weekly operation meeting
• Prepare general notices (water shut down, power outage, emergency repairs, etc.)
• Review doormen daily reports
• Provide training to doormen
• Other duties as required

QUALIFICATIONS

• Must possess exceptional communication and interpersonal relationship skills
• 1-3 years of practical experience
• 2 years experience in previous relevant customer service role
• High School Diploma or GED preferred
• Property Management experience an asset
• Good working knowledge of the local area and effective phone communication skills
• Must be a self-starter with high degree of initiative, creativity and flexibility
• Ability to work with a diverse group of people

WHAT WE OFFER

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our BusinessLearn more about our and businesses, , and at GWLRA.Our Commitment to DiversityGWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.GWLRA uses a third-party platform, the applicant manager (TAM), to manage our recruitment process. . If you choose to apply for a job with us, or subscribe to be notified of new jobs, your personal information will also be collected by GWLRA and will be handled in accordance with our Privacy Policy ( ).CIGWL utilise la plateforme d\xe2\x80\x99un tiers, soit un syst\xc3\xa8me de gestion des candidatures (pour l\xe2\x80\x99acquisition de talents), afin de g\xc3\xa9rer son processus de recrutement. . Si vous choisissez de postuler \xc3\xa0 un poste chez nous ou de recevoir nos offres d\xe2\x80\x99emploi, vos renseignements personnels seront aussi recueillis par CIGWL et utilis\xc3\xa9s conform\xc3\xa9ment \xc3\xa0 notre Politique de protection des renseignements personnels ( ).This is a full time position

GWL Realty Advisors