Education: Secondary (high) school graduation certificate
Experience: Will train
or equivalent experience
Tasks
--------- Assign seats to passengers using computer reservation systems
Check passenger baggage to determine those which are oversized and overweight to ensure travel standards are met
Prepare boarding passes for passengers
Calculate load weights for aircraft compartments
Plan load for aircraft
Pre-flight documentation
Relay messages to operations control and downline stations
Process bills of lading, cargo manifests or other documents
Trace missing baggage and/or cargo shipments
Assist clients/guests with special needs
Attend boarding gates and assist pre-boarding passengers
Make, cancel and change flight reservations
Prepare and issue tickets and receipts
Process money, cheques and credit/debit card payments
Provide customer service
Reserve seats for general public, travel agencies and tour companies
Work with minimal supervision