Job Description

Are you a detail-oriented person with a desire to help those around you? Are you passionate about providing accurate and timely information to your client group? Are you looking to be a part of a growing team and company?

The Universal Group has an exciting opportunity for an Afternoon Dispatcher to join our Dispatch team. Reporting to the Operations Manager, the Afternoon Dispatcher partner with the Dispatch group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees. We deliver on our purpose through our core values of being passionate, driven, and authentic.

The Company

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic signage & equipment supply, landscaping, temporary labour, and occupational health and safety. The Universal Group operates across British Columbia with operations in the Okanagan, Vancouver Island, and the Lower Mainland; and as of late 2021 we have operations in Ontario and Quebec.

With a growing employee base and through a number of strategic acquisitions, The Universal Group is expanding nationally making us the prominent player within the traffic control industry. As an employee of the Universal Group, we promise to provide that same peace of mind to you, as you contribute to our mission, demonstrate our core values and deliver best-in-class services.

Who You Are

Fueled by your passion and drive to achieve success, you bring a collaborative and consultative approach, and a keen ability to connect people, data and performance to drive the business forward.

Through your high level problem solving skills, and commitment to outstanding client service, you have developed a track record for understanding business interests, and building on opportunities to enhance business value through data analysis and interpretation.

The Role

As a Dispatcher, you will ensure clients are provided with the very best traffic control service to protect our employees, our client's workers, and the public. This role will be based out of our Langley Operations office and standard hours will be Monday to Friday from 10:30 am to 7:00 pm.

What you will do:

Answer phone calls, text messages, and emails from clients and Employees regarding staffing at job sites, safety issues, and complaints that may arise.
Ensure traffic control capabilities to meet or exceed requirements for cost, quality, delivery, safety and responsiveness.
Accurately enter all requests for staffing at job sites into a computer-based program as required.
Check various Traffic Management plans and determine supply requirements for the job and report to the Fleet/Warehouse Manager.
Investigate and analyze concerns from clients, the public and Employees. Reports any incidents as required to the proper channels depending on the situation at hand.
Track all requests for Employee leave and time off to ensure optimum staff levels are available for job requirements.
Assist with Special Events and work closely with the Coordinator to ensure proper levels of staff and equipment are available for the clients.

Perks & Benefits

A large, growing company with room for promotion
Extended healthcare and dental benefits available after probation
An RRSP matching plan
Free coffee in office
Parking on-site

Qualifications

Telephone skills and mannerisms.
Ability to multi-task and work under tight time constraints.
Knowledge of Google Workspace Applications; Docs and Sheets.
Dependability and available for flexible working hours.
Previous dispatching, call center, or customer service experience is considered an asset.
Basic knowledge of Traffic Management Plans and the Traffic Control Manual for Work on Roadways is considered an asset.

Why Universal Group?

The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Dispatch Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further education and development.

If you are this Afternoon Dispatcher Professional: apply today, we can't wait to hear from you. Come grow with us!

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