Job Description

We Bring Food to Your Family's Table

The Erb Group is one of North America's largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift Hours; Monday to Friday; 2:00pm - 10:30pm



SUMMARY

The Dispatcher plays a key role in coordinating and managing the movement of freight across various terminal locations. This position is responsible for scheduling and dispatching linehaul drivers, ensuring timely, efficient, and safe transportation of goods. The Dispatcher will collaborate closely with drivers, and other operations personnel to maintain optimal routes, ensure compliance with company policies, and provide exceptional customer service.



PRIMARY RESPONSIBILITIES

Responsible to understand and have full knowledge of Erb Transport computer dispatch system and its requirements. Ensure moves are up to date in system. Have full knowledge of delivery service schedules and customer requirements. Delegate and prioritize pick-up of freight to ensure movement of freight to outer terminals can be done efficiently. This is critical for outer terminals and following delivery schedule of freight. Communicate with Operations Manager when required to ensure quality decisions. Dispatch drivers on delivery with knowledge of hours of service and company driver policy. Prepare list of trailers requested by city-local dispatch for the following day. Receive yard check to ensure accurate temperatures, trailer numbers, and settings match up with bills. Communicate with shop as to equipment needs and any required repairs. To be familiar with Erb Transport Dock Operations, O.S.D issues, and Driver Service Regulations. Act as a liaison between city dispatch and incoming drivers. Consult with dock personnel as to equipment and load requirements. Set priorities with incoming and outgoing loads. Communicate with other terminals and Central Dispatch regarding pickups, direct deliveries, driver availability etc. Co-ordinate with Line haul arrival and departure of drivers. Assist in answering incoming calls after reception hours. Direct to appropriate personnel. Answer customer requests as they pertain to Dispatch and Delivery procedures. Provide continuous communication in order to move product quickly and economically. Receive incoming freight when required. Ensure paperwork is clear and accurate. Understand the stickering, data entry, load and go, and routing functions. Prepare delivery and road manifests as required. All other duties as required.

REQUIREMENTS/QUALIFICATIONS

Minimum of 2 years' experience with Erb Transport or equivalent. Dispatch experience is highly preferred. Efficient with Erb computer system (AS400, Microsoft Office). Will have excellent people skills as dealing with customers, drivers, and dispatch team is essential. Knowledge of paper flow, traffic functions, and customer base is required. Knowledge of Greater Toronto Area (GTA) geography.

WORKING CONDITIONS

Overtime as required. May require flexibility in work shifts to provide vacation coverage as needed.

Your Cool Work Perks

Benefits available from day 1

We're motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision) Company paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1600 in massage therapy benefits TFSA and RRSP savings plans with company match contributions (available after 3 months) Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and Goodlife Fitness Educational assistance up to 50%, with specific training required by The Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move - Apply online today!



Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com



Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we're committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you're excited about this role but your past experiences don't align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!



The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.



We thank all those who apply. Only those selected for further consideration will be contacted.