Advanced Analyst, Infrastructure Cx
Charlottetown, PE, Canada
Job Description
Description and Requirements
Work Location: Hybrid (3 days in office)
Position Type: 5 months contract
Location: Charlottetown, Prince Edward Island, Canada
We are looking for an experienced IT Service Desk Analyst for a contract period of 5 months in Charlottetown, PEI. This is a hybrid opportunity with 3 days in office per week.
Responsibilities:
- Troubleshooting and questioning skills to diagnose and resolve problems in a courteous and timely manner
- Monitors outstanding tickets, collaborating often with the global team
- Utilize group chat channels in skype to escalate trends with our global stability colleagues
- Logging all phone calls received in ServiceNow under the appropriate application or device to allow for proper tracking and reporting
- Other than providing support via incoming calls, be able to prioritize monitoring chat queues, shared mailbox\'s, shared voicemail mailbox
- College Diploma or Bachelor\'s Degree in Computer Information Systems or Technology is preferred
- Individuals with experience supporting clients in a LAN/WAN environment is an asset
- Windows Operating Systems and Microsoft Office product support knowledge is preferred
- Customer support experience within a dedicated call center environment
- Candidates must also demonstrate evidence of accomplishing high levels of customer service
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Job Detail
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Job IdJD2273194
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCharlottetown, PE, Canada
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EducationNot mentioned