Job Description

Reporting to the Directors of Admissions, the Engagement Specialist is a critical role in support of the Admissions Advisors. The Engagement Specialist is the first to engage with prospects over the phone, email and/or text message. Additionally, the Engagement Specialist will act in support of events and promotional needs within the Admissions department. Our ideal candidate a self-starter, experienced in sales and telephone communications. They must be highly organized, energetic, an excellent communicator and driven by results.

Core Responsibilities

Work closely with the team of Admissions Advisors to cultivate the regions to generate the maximum amount of qualified leads and work the leads effectively to meet and exceed enrollment targets. Respond to regional inquiries within 48 hours or less, with the goal of responding to 98% of prospects within the first 24 hours. Maintain accurate notes of all communications and conversations in the appropriate VFS CRM and database systems. Provide backup coverage for the receptionist when requested. Qualify potential full-time enrollments, via initial discussions, to ensure educational fit, timing and prospects ability to afford the total educational investment. Daily responsibilities to scheduling face-to-face and phone appointment bookings with prospective students with Admissions Advisors. Provide prospects with background information about VFS to ensure they are well prepared to have a productive conversation with their Admissions Advisor. Continue to follow-up on all leads until they have been given a disposition, and update records regularly in the CRM. Attend high-yield recruiting events (career fairs, open houses, industry tradeshows, etc.), as required to represent VFS and our product. Assist VFS with targeting potential students in its database via targeted email and callout campaign blitzes. Attend weekly Admissions meetings to review enrollment, maintain a sense of team, and plan activities for achieving enrollment targets. Other duties as assigned by the Directors of Admissions, Admissions Advisors and/or Admissions Supervisor.

Job Qualifications

Minimum of two years professional experience in a telemarketing or sales department. A degree or diploma in Business Administration, such as Marketing, is an asset Extensive experience making and receiving phone calls. Solid understanding and experience in database usage, EXCEL, CRMs. Goal-oriented with a passion to succeed. Excellent written and interpersonal skills with extremely good attention to detail and accuracy. Demonstrated organizational and time management skills. Demonstrated good judgment and initiative with the ability to work independently with minimum supervision. Highly organized team player with a flexible approach and works well under pressure. Ability to present a professional and positive image and maintain discretion and confidentiality.

Total Compensation:

Starting at $43,679.66 per annum Eligible for bonus structure 2 weeks vacation to start Extended paid time off over winter break (aprox 5-8 additional days) 3 personal days, 5 sick days Health and medical benefits, including extended benefits
The scope and depth of our mission are what makes it vital for us to seek out diverse perspectives, innovation, resourcefulness, and navigational expertise. This is why our team represents countless different nations, lived experiences, and people of all journeys. Diversity is our number one strength at VFS. We are successful when we are equal. If this speaks to you, we encourage you to inquire about opportunities with us, today.

Vancouver Film School believes in diversity in all forms, and we're committed to creating a welcoming and inclusive environment for all. As our team grows, we're looking to work with a wide range of creatives and professionals from different backgrounds, including but not limited to Indigenous people, persons with disabilities, newcomers to Canada, seniors, visible minorities and people from all genders, sexual orientation and religious backgrounds. We want to assure both our students and staff that this is of the utmost importance and strive to improve representation in all areas.

Job Type: Full-time

Pay: $43,679.66 per year

Benefits:

Casual dress Company events Dental care Extended health care Paid time off
Experience:

Cold calling: 1 year (preferred)
Work Location: In person