Job Description

Job TitleAdmissions and Recruitment AssistantRequisition #999453.5Job TypeReplacement Term (for staff, exempt and management)Union or Employee GroupMRSAClassificationSAD04 - Administrative Services IVPosition End Date (if applicable)4/4/2025Location:MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)PostingAbout MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education, and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor\'s degrees and 38 majors.Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut\'ina, and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the M\xc3\xa9tis Nation.Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.About the Students DivisionThe focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Student portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.We support the University\'s mission by assisting students, staff and faculty through a variety of departments, including Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services), Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.About the Role**NOTE: There is a strong internal candidate for this role**This is a key front-line position within the Admissions and Recruitment Office providing initial and ongoing information and service to prospective students and their influencers. The assistant must be knowledgeable about all aspects of Mount Royal University, including but not limited to, admission policies and procedures, academic program offerings, and dates and deadlines. General information related to the University is also required to respond to questions or make appropriate referrals. The incumbent must combine knowledge of the processes within Admissions and Recruitment with analysis of where the prospective student is within that process to direct and assist them in achieving their goal of successful admission. The Recruitment Assistant must consistently juggle in-person service with telephone calls and extensive email communication while completing other administrative duties.Responsibilities

• Provide accurate and complete information to prospective students. Must employ active listening skills to extract appropriate information to provide a relevant and accurate response. Service a wide variety of individuals from within and outside of MRU, resolving issues on the spot or within a very short time frame.
• Use exemplary customer service skills to convey information on admission requirements and program offerings to prospective students and their influencers.
• Interpret and dispense general information about University programs, services, policies, procedures and practices
• Provide accurate and complete information to prospective students
• Must employ active listening skills to extract appropriate information to provide relevant and accurate responses
• Maintain working knowledge of all functional areas within Enrolment Services and a general understanding of other departments to provide information about and directions to other departments within the institution. Dispense forms and published information from Admissions and Recruitment and Enrolment Services.
• Gather information for referral to the Coordinator, Student Recruitment or the Director, Admissions, and Recruitment on unique situations to ensure fair and equitable treatment of all applicants or for consideration of an exception if appropriate.
• Process general e-mail inquiries that come in through the automated email response system, EzRecruit, and other email accounts, by responding directly to most inquiries and referring the remainder appropriately within Admissions and Recruitment or to other departments across the institution.
• Explain and apply procedures fairly and equitably.
• Make evaluative decisions on the information provided by the prospective student/applicant and take appropriate action based on that information.

Qualifications

• Two-year diploma or equivalent
• 12 - 18 months of previous related experience
• Excellent customer service and communication skills to serve a high volume of individuals on a daily basis
• Excellent interpersonal skills
• Excellent organizational skills (ability to handle continuous telephone, email, and in-person traffic; multi-tasking)
• Understand why specific policies and procedures exist and be able to explain them fully to prospective students
• Computer literacy as well as keyboarding speed and accuracy
• Previous experience involving customer services-related activities
• Ability to work independently and use a high level of independent judgment

What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.Salary: $42,572.00 - $53,833.00 per annumClosing Date: April 26, 2024A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).If you require an accommodation in order to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on the accommodation request.We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.

Mount Royal University