Job Description

Position:

Treatment Coordinator

Location:

Mill Bay, BC

Clinic:

Mill Bay Dental Health

We know that exceptional patient care goes beyond scheduling appointments and processing paperwork--it's about creating a welcoming experience, building trust, and ensuring every visit is smooth and stress-free.

We're looking for a skilled and compassionate Treatment Coordinator to join our team at Mill Bay Dental Health, a proud part of the Passion Dental Group. As the Treatment Coordinator, you will be the liaison between our patients and our clinical team, helping ensure every patient receives clear, timely, and supportive guidance regarding their treatment plans. Your ability to build trust and deliver a seamless front office experience will be vital to our success.

Specifics about the role:

Job Type: Full-time Schedule: Monday - Thursday 9-5 Benefits: Extensive benefits package, On-site parking, Uniform allowance

About the Clinic:

At Mill Bay Dental Health, we are committed to delivering top-quality care and five-star patient experiences. Our team prioritizes education, personalized treatment, and the latest technology to provide safe, comfortable, and long-lasting dental care.

Beyond dentistry, we build lasting relationships based on trust, honesty, and exceptional service. If you're passionate about patient care and looking for a supportive, growth-oriented team

What you'll do:

Greet and interact with patients in a friendly and professional manner Present and explain treatment plans clearly, answering any patient questions Coordinate and schedule appointments to optimize clinic flow Process referrals and manage patient correspondence Follow up with patients regarding pending treatment and next steps Maintain accurate and up-to-date patient records using electronic medical records (EMR) systems Collaborate with the front office team and support general administrative duties as needed Ensure a patient-first mindset is reflected in every interaction

What you'll bring to the role:

Minimum 3 years of dental administration experience and 1 year of treatment coordination experience Experience and competency with treatment planning Proficiency in electronic medical record systems; knowledge of Cleardent software is an asset Solid understanding of dental terminology, including implant procedures Strong communication skills, both verbal and written Excellent critical thinking and problem-solving abilities High attention to detail with strong organizational skills Ability to multitask and thrive in a fast-paced environment A team-player mentality and the ability to contribute to a positive team culture

Who we are:

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

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Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca