Job Description

Administrator / Clinic Coordinator

Join Our Dynamic Team as a Clinic Coordinator!

Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated?

Be the Heart of Our Team. We'll Support the Rest.

Our admin team is the backbone of our practice--you keep everything moving so our therapists can focus on what they do best. We know the work you do matters, and we make sure you feel supported every step of the way.

Here's what you'll enjoy with us:

Competitive compensation A warm, supportive environment where your role truly makes a difference A cozy, light-filled space with free parking Convenient location at 34 Carlton St.
You'll be joining a team that values collaboration, kindness, and growth--for our clients, for our therapists, and for you.

Our Vision

At Orion Wellness, we want to provide a space where individuals feel truly valued, supported, and understood as they navigate life's challenges. We aim to help people embrace their strengths, heal at their own pace, and create a life they genuinely love, filled with purpose and possibility. We care about each client's journey and are passionate about empowering them to find clarity and confidence in a warm, compassionate, and accepting environment.

Our Core Values

Authenticity - Come as you are! Be your genuine self and build real connections.*
Compassion - Truly care about the work we do and those around us.*
Empowerment - Be passionate about helping people create a future they love.*
Work Hard, Play Hard - Find balance in fulfilment and fun.*

What We Offer:

Competitive Compensation ($20/hr with opportunity for growth) Supportive Environment Beautiful Office with Large Windows Conveniently located: 34 Carlton St. Free parking downtown

What You'll Do:

Front Desk Support:

Provide exceptional support to our Psychotherapy practice, assisting with client bookings, payments, and managing intake & consent forms.

Client Interaction:

Welcome clients to the office, answer client emails, and process payments with professionalism and compassion.

Quality Assurance:

Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.

Office Maintenance:

Keep the office area organized, manage admin email, and confirm claims with insurance companies.

To Succeed in This Role:

You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others, as you will be the primary point of contact for our clients. You are able to use technology platforms, such as Google Workspace Apps (Google Drive, Google Docs, Google Chat, etc.), Jane App, etc.

Qualifications:

2-3 years of experience in Client Care and Customer Service, preferably in a medical or wellness office at the front desk. Psychology or social work (or related fields) undergraduate students and graduates are welcome!

Skills & Attributes of Our Ideal Candidate:

Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure. Strong communication skills with the ability to communicate professionally and compassionately. Confidence in sharing ideas and constructive feedback to help us grow. Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises. Tech-savvy, with experience using Google Drive Suite, Gmail, Dropbox, Mac, and Windows. etc. Knowledge of Jane App is an asset. An appetite for innovation and simplicity with a strong process orientation. Ability to work autonomously and collaboratively with a talented team. Looking for availability on weekday evenings (e.g., between 4:30pm-8:30pm, approximately 2-5 evenings per week), with some flexibility.

Application Process:

Please email your CV/resume and cover letter directly to .

For more info on our practice, check out our website: www.orionwellness.ca

Accommodations available upon request.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 5 - 20 per week

Work Location: In person