Job Description

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Administrator, Retail Lending Operations

Location: British Columbia (CA-BC)

Job Type: Full Time

Pay Grade: 4

myWork Options: In-person, Hybrid

What's the job?

Do you enjoy working in a fast-paced volume driven environment where time is of the essence? Do you want to utilize your excellent organization and time management skills? Then look no further. We are looking for an administrative all-star to join our Lending Operations team in providing professional, world class customer service. In addition to being an administrative genius with a super keen eye for details, you will understand and verify all loan and mortgage documents while ensuring retail lending policies are being followed. This role supports our branches, other Coast Capital departments and various outside partners.

What you'll get to do:

• Show off your strong organization skills and attention to detail by providing administrative services for a variety of tasks including mortgage and loan renewals, verifying documentation and updates to new terms for accuracy.
• Showcase your curiosity through continuous learning by keep up with lending policies, procedures and technology.
• Be a team player through partnering with your peers in Retail Operations, legal partners & agencies to secure and provide information & technical help to our customers.
• Utilize your technical skills in Word and Excel through inputting data, running reports, doing small projects and verifying legal packages and loan files.
• Use your detective skills by ensuring all documentation is reviewed. Ensure everyone has signed on the dotted line and verify underwriting for quality of information.
• Use your prioritization and time management skills by adapting to the needs of the business.
• Use your excellent customer service skills to provide support to various partners (both internal and external).
• Showcase your strong communication skills when communicating with both internal and external partners.

Who are we looking for?

• You're an effective communicator and enjoy providing excellent customer service to staff at various levels, including regular interactions with various audiences.
• You are a details person and can manage large volumes while meeting your deadlines.
• It's a big plus if you have experience working with loan application systems.
• You are a big fan of team work and demonstrate your team spirit every day.
• You are a whiz with programs such as Excel and Word.
• You are an avid learner, wanting to continuously learn new tasks to better support the team.

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.