Job Description

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.We are hiring an Administrator II--Bilingual, Residential Administration \xe2\x80\x93 Customer Administration!Reporting To:Manager, Customer Service AdministrationFull-Time/Part- Time:Full-timePosting Date:October 18, 2024Closing Date:November 1, 2024Hours of Work:8:30 a.m. \xe2\x80\x93 5:00 p.m.Grade:Office Location:6.5Downtown TorontoGreat location! Steps away from the main public transit stationWhat we offer:Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!*Eligibility for benefits is dependent on the terms of employmentThe OpportunityThe Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.How you will contribute:

• Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
• Identify and process requests in a timely fashion
• Input accurate new account information into the mortgage system
• Confirm processed request to client in a timely fashion
• Prepare Mortgage Assumption Statements
• Follow-up with Solicitor for receipt of completed assumption documents
• Ensure the accurate processing and update through auditing the processing of co-workers
• Identify and solve inquiries in a timely fashion
• Follow-up with client to confirm resolution and customer satisfaction
• Complete special projects as assigned by the Management Team
• Distribute faxes and emails through workflow
• Identify the files and purpose of faxes or emails
• Assist with preparing files for escalation
• Sort mail and scan incoming mail
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

• Post-secondary education and/or equivalent work experience
• Mortgage experience an asset
• Competency in MS Office; capacity to learn new technologies/systems
• Bilingualism (French, English) required - interactions with English/French-speaking customers or partners
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Proven customer service focus
• Strong attention to detail
• Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
• Excellent telephone manner
• Ability to resolve problems with customers

*This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment.
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you\xe2\x80\x99ll join:Founded in 1988, First National is one of Canada\xe2\x80\x99s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada\xe2\x80\x99s largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.#FNLOON

First National