Job Description

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work.



The FIP department coordinates inspections of dental offices that administer sedation and/or general anesthesia and take dental CT scans. The team reviews and processes applications and annual renewals for permits and authorizations required to offer and administer dental sedation services, and prescribe, order and take dental CT scans.



You will be responsible for administering the College's sedation/anesthesia and CT inspection programs in the interest of patient safety and protection of the public. You will collect, analyze and report on data, ensuring continuous improvement and ensure successful completion of deliverables and timelines of projects in a team environment with tight deadlines.

You are data-driven, self-directed, and solutions focused with the ability to exercise good judgement.



This 9-Month Contract is anticipated to start mid- to late-July. We are hiring for a single vacancy. This role will require the successful candidate to work onsite at our Toronto office occasionally as needed. At this time, we are only considering candidates located in Ontario or who are willing to relocate.



What can I expect to do in this role?

Reporting to the Manager, FIP, you will:

Process inspection reports and prepare correspondence to registrants, proactively identifying any challenges and issues Communicate with registrants and dental offices regarding inspection schedules, processes or results and respond to complex telephone/email inquiries regarding the authorization, permit process, and/or inspection program In coordination with the Manager, oversee the assignment of facility inspections to a team of field inspectors; track inspection due dates, and follow up on overdue inspections as identified At the direction of the Registrar/CEO and/or Manager, post deficiencies to the College's website and oversee the follow-up with registrants until such deficiencies are corrected Develop and maintain workflows and procedures; recommend improvements where required Ensure tracking systems are maintained and are accurate and updated per established timelines Ensure coverage and back-up systems are in place as needed, and coordinate assistance for urgent and sensitive matters Update and maintain the department policies and procedure documents Collaborate with other departments with regards to best practices Receive and respond to inquiries Collect and analyze data and prepare regular statistical reports for the manager, including authorization, permit and inspection timelines, team goals status updates, objectives and targets Provide assistance to the manager for resolving identified program or team challenges, assigned projects including establishing scope, goals, timelines, deliverables, tracking project milestones and deliverables Other duties as assigned

What skills and background do I need?

The Administrator requires:

Completion of a two- to three-year community college program with three to five-years of position related experience Previous experience creating and maintaining complex workflows Proficiency in Adobe Acrobat Pro, MS Office and knowledge of case management systems Excellent written and oral communication skills and interpersonal skills Ability to work independently with minimal supervision or direction Strong attention to detail and excellent organizational skills and ability to prioritize assignments in a fast-paced environment Ability to interpret, explain, and administer complex legislative requirements and by-laws Excellent analytical and critical thinking abilities Demonstrated desire to stimulate a positive environment; takes accountability and pride within work Ability to maintain confidentiality, exercise sound judgment and escalate matters to the Manager as required Experience working in KPI or metrics-driven organizations such as call centre or manufacturing environments and in a legal or regulatory environment is an asset RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is an asset

Compensation and Total Rewards

Base annual hiring salary from $63,991 to $71,990.10 (pro-rated for the duration of the contract), commensurate with experience Paid vacation, wellness and sick days (pro-rated for the duration of the contract) Career-related learning and development opportunities Half-day Fridays between July 1st and September 1st as well as a half-day workday before statutory holidays Onsite gym, corporate discount to GoodLife Fitness, and wellness-related webinars Opportunities to connect with colleagues through virtual and in-person social events

How do I apply?

To apply to this vacancy please submit your resume and cover letter describing why you are interested in this position and how your knowledge and skills may be well suited for the role via the RCDSO Job Portal on our Careers page by May 28, 2025 at 5 pm.



Our recruitment process is conducted remotely unless otherwise specified. Candidates are welcome to request an in-person interview.



Thank you for your interest; only applicants selected for an interview will be contacted.



The Royal College of Dental Surgeons is an inclusive employer.



Accommodation is available upon request under the Ontario Human Rights Code.



www.rcdso.org