Job Description

Your Opportunity:

This position provides operations support for all employees of Health Information Management in Edmonton and area on the staff scheduling application. The incumbent is responsible for immediate, next day and future staff replacement needs for assigned areas. The incumbent must comply with the established scheduling policies, procedures and requires extensive knowledge of the organization and operations of specific areas assigned. Ensures that employee scheduling data is recorded in a timely, accurate manner in the staff scheduling system to ensure employees are scheduled and paid appropriately, in accordance with established policies, procedures and collective agreement provisions. The incumbent will work closely with all members of the department management team adjusting schedules for sick calls and other emergency coverage and providing feedback to management team on the ability to provide time off for planned or unplanned absences based on availability of staff. Ensures that timekeeping entry is completed appropriately and accurately based on the time lines on posted schedule information and is responsible for processing any adjustments necessary. Provides support to management team by maintaining and providing reports, records and statistical information. All work is done in a fast paced dynamic work environment, with minimal supervision, requiring strict adherence and sensitivity to confidentiality. The working environment is one of constant interruptions, short timelines, constantly changing deadlines and work assignments, which require continual adjustments to the daily organization and prioritization of workload and assigned tasks. The incumbent will act as a role model for peers and other office staff. The incumbent is expected to promote and foster a team attitude of acceptance and tolerance within the office.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Staffing
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 23-JAN-2024
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 02-FEB-2024
• Temporary End Date: 31-JAN-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 6
• Shifts per cycle: 30
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education. Additional Required Qualifications:

High School Diploma required. 3-5 years\' experience in a customer service environment or equivalent is required. Preference will be given to candidates with recent staff scheduling office experience and timekeeping experience. Computer keyboarding experience of 40 wpm is required and will be demonstrated through a skills test. High level of communication skills both written and verbal, interpersonal skills, listening, interpretative skills, ability to anticipate needs of area are required. Demonstrated telephone skills are required. Must be proficient and experienced with email, Microsoft Word and Excel. Must be detail oriented, have a high-level critical thinking and have the ability to prioritize and adapt to changing demands and pressures in a deadline-driven environment is required. Excellent analytical, organizational, follow-up and problem-solving skills are required. Must have superior conflict resolution skills. Must have a high degree of initiative and self-motivation-able to work independently under minimal supervision. Must have sound decision-making skills and be able to exercise judgment, professionalism, diplomacy and secretion, particularly when dealing with highly sensitive and confidential issues. Preferred Qualifications:

Experience with completing timekeeping processes is preferred. Experience with timekeeping and/or scheduling software is an asset. ePeople and ESP software experience is preferred.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services