Job Description

Your Opportunity:
The Administrative Support IV provides a lead role in assisting with the overall organization and clerical support for a busy Integrated Home Care Team. This position supports the Adults Team, which deals with clients from all areas of the city, between the ages of 18 and 65. The Administrative Support IV position's summary role is to answer all incoming phone calls to the Adults Home Care team. This person is the first point of contact for clients, hears issues and redirects calls to the Case Manager/Assistant Head Nurse or contacts Care Managers for urgent issues. The volume of calls is approximately 250-350 calls per week. The successful candidate must be able to work with minimal supervision and exhibit judgment and tact when dealing with Home Care clients and Home Care staff. Daily tasks can include assisting with staff scheduling and payroll, ordering forms, faxing, filing, client record management, weekend planning, answering phones for the team and routing calls appropriately, dealing with clients that call in, assisting with referrals as they arrive, assisting the Assistant Head Nurse and Care Manager as necessary, ensuring team mail is sorted and delivered, assisting with reports and documents as necessary. This position also performs other tasks, administration work, such as ordering forms, transferring clients in the Electronic Health Record to primary provider, faxing and filing.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company:

Assisted Living Alberta

Classification:

Administrative Support IV

Union:

AUPE GSS

Unit and Program:

Adults Team, Integrated Home Care

Primary Location:

Northwest Centre 1

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

1.00

Posting End Date:

10-SEP-2025

Employee Class:

Regular Full Time

Date Available:

20-SEP-2025

Hours per Shift:

7.75

Length of Shift in weeks:

12

Shifts per cycle:

60

Shift Pattern:

Days

Days Off:

Saturday/Sunday

Minimum Salary:

$26.07

Maximum Salary:

$31.68

Vehicle Requirement:

Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Excellent customer service skills, Strong computer skills, including MS Word and Excel, Typing at least 50 wpm. Ability to work independently. The successful candidate needs to be calm, organized, flexible and able to multitask. Must be physically able to perform all assigned tasks. Ability to interact effectively with diverse groups of clients. Superior telephone skills demonstrating conflict resolution proficiency and excellent customer service. Ability to adhere to policies and procedures and legislated requirements regarding patient confidentiality.

Preferred Qualifications:

1 to 3 years experience in Health Care preferred. Post secondary graduate of an approved Medical Office Assistant (MOA) course preferred, Unit Clerk certification is an asset.