Your Opportunity:
It's an exciting time to be a part of Alberta Health Services (AHS) which has recently been recognized as one of the best places to work in Canada (one of Canada's Top 100 Employers); a strong endorsement of the care provided to Albertans by our staff, physicians and volunteers every day. AHS is seeking a highly organized and customer service driven individual for the role of Employee Services Representative within our Human Resources Shared Services (HRSS) team. The Administrative Support IV - Employee Services Representative will provide a full range of HR information, analyzing, investigating and problem solving to address a broad range of issues brought forward by employees, operational leaders or Human Resources Business Partnerships (HRBP). The individual will be fluent in organization policies and procedures, collective agreements and best practices to ensure that the most informed solutions are provided. The Employee Services Representative must have the ability to build and foster strong working relationships with various stakeholders internal to the organization as well as external third party providers, to ensure issues are addressed in a timely manner. To be successful, you must demonstrate the ability to make decisions and provide advice and recommendations to complex problems but still have the ability and knowledge to escalate issues appropriately. As an Employee Services Representative, you must grasp and apply extensive knowledge of programs, processes and systems pertaining to the administration of payroll, human resources, pension, benefits and recruitment. This role requires you to work well under pressure in a high volume Contact Centre environment.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
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