Job Description

Your Opportunity:
Under the supervision of the Supervisor, Health Information Management, the Switchboard Operator provides services that include operation of the hospital telephone and nurse-call systems, the monitoring of emergency panels in accordance with policies and procedures and General Office duties. Receive, record and direct telephone calls for the Health Centre and answer a broad range of inquiries from the general public, patients, staff, visitors and physicians. Monitor nurse-call systems, emergency panels and door alarms and transmit announcements on the hospital PA system as per established policies and procedures. Contact staff and physicians as per established protocol. Maintain the 'on-call' schedule as received. Maintain and update assignments in the nurse-call system on every shift. Maintain a positive public image to patients, visitors, staff and physicians. Training new staff utilizing a buddy system. Maintain confidentiality at all times. Other duties as required.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification:

Administrative Support III

Union:

AUPE GSS

Unit and Program:

Switchboard

Primary Location:

Fort McMurray N Lts HC/Mnt Hlt

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

1.00

Posting End Date:

06-NOV-2025

Employee Class:

Regular Full Time

Date Available:

30-MAR-2026

Hours per Shift:

11

Length of Shift in weeks:

16

Shifts per cycle:

56

Shift Pattern:

Days, Evenings, Nights, Weekends

Days Off:

As Per Rotation

Minimum Salary:

$23.53

Maximum Salary:

$28.60

Vehicle Requirement:

Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Successful completion of Medical Terminology course (testing will be performed). Minimum typing speed of 45 wpm (testing will be performed). 2 years reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Excellent attendance record, reliability, and personal suitability must be demonstrated through employment references. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding, and attention to detail. Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

Previous switchboard or receptionist experience an asset. Experience working with computers and call system an asset. Familiarity of Alberta Health Services systems and Programs an asset.