Job Description

Your Opportunity:

Under the supervision of the Registration/Switchboard and Patient Information Supervisor, the Switchboard Operator/Patient Information position at the Red Deer Regional Hospital is responsible for telecommunication functions that support patients, the public and staff accesses to services throughout Alberta Health Services. The switchboard team offers this service using various technologies including a computerized multiline call system and Connect Care Patient Location. Switchboard is responsible for paging facility wide Emergency Codes, connecting on call physicians, health care providers and general inquiries. This position includes coverage at the Patient Information desk which supports patient wayfinding, and other clerical duties as assigned to support the unit. Emergency Department admitting/registration break coverage is required for night shifts as well. This is a fast-paced opportunity, and the incumbent must be able to exercise good judgement, initiative and be able to work with a high degree of independence, confidentiality and accuracy. The successful candidate is available for all required shifts in the rotation including days, evenings, weekends, and statutory holidays.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management: Registration, Switchboard and Patient Information
• Primary Location: Red Deer Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.82
• Posting End Date: 06-JUN-2023
• Employee Class: Regular Part Time
• Date Available: 19-JUN-2023
• Hours per Shift: 5.25, 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 19
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Additional Required Qualifications:

Medical Office Assistant or Unit Clerk Program. Keyboarding of 40wpm corrected for errors (a test will be administered). Medical Terminology (test will be administered). Experience with multi-line switchboard. Preferred Qualifications:

Preference is given to qualified internal candidates. Recent Health Information Management experience is preferred. Must maintain privacy and confidentiality with sensitive information and situations. Ability to read, write and communicate effectively in the English language. To maintain calm under pressure and prioritize tasks in a fast-paced environment. Will possess strong interpersonal, and communication skills. Demonstrated ability to interact in a positive and professional manner.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services