Job Description

Your Opportunity:
As an Administrative Support III, you will work as member of an integrated team supporting Allied Health Community (AHC). This is a dual role with duties, as assigned, supporting both central intake and clinical programs. AHC Central Intake staff manage client calls through the Genesys system and receive referrals for several programs. Central Intake responsibilities include completing patient registrations, processing referrals and scheduling appointments. Additional responsibilities may include data entry and validation, maintain waitlists and generate documents and correspondence. Clinical program support may involve front desk reception, processing referrals and scheduling appointments. Additional responsibilities may include data entry, file management, minute taking, timekeeping, ordering supplies, and assisting with a variety of general activities to support site operations. As Administrative staff are often a first point of contact for clients, the successful candidate will demonstrate a friendly and flexible approach with strong customer service skills. This role requires advanced administrative skills, ability to work with others in a fast-paced environment and an aptitude for managing complex procedures. Selection process will involve a computer skills test.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification:

Administrative Support III

Union:

AUPE GSS

Unit and Program:

Allied Health Community, Central Intake and Pediatric Community Rehabilitation

Primary Location:

Northgate Centre

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

0.80

Posting End Date:

04-SEP-2025

Temporary Employee Class:

Temp P/T Benefits

Date Available:

14-SEP-2025

Temporary End Date:

30-NOV-2026

Hours per Shift:

7.75

Length of Shift in weeks:

12

Shifts per cycle:

48

Shift Pattern:

Days, Evenings, Weekends

Days Off:

As Per Rotation

Minimum Salary:

$23.53

Maximum Salary:

$28.60

Vehicle Requirement:

Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Connect Care training (Referrals, Scheduling, and Registration) and experience with Ambulatory Clinic Patient Access Workflows. Minimum three years' administrative experience in a health services setting. Advanced proficiency in computer applications including Microsoft Office Suite. Proven organizational, time management and interpersonal skills and the ability to collaborate and cooperate with others in a team environment. Advanced communication and customer service skills. Able to be self-directed and resourceful in managing unexpected issues. Able to lift up to 20lbs and manage extended sedentary periods; work for this position is primarily phone/computer based.

Preferred Qualifications:

Post secondary certificate in medical/business/office administration or equivalent. Experience working in a call-center environment and providing exceptional customer service experience. Experience with Edmonton Zone Allied Health Community Programming.