Job Description

Your Opportunity:

The Administrative Support III - Pediatric Clinical Services Scheduler position performs a wide range of clinical and clerical activities that contribute to the Stollery Children's Hospital Ambulatory clinical scheduling operations. The highest level of reliable services will be provided by this position while keeping patient privacy and security confidential at all times. As part of the Pediatric Clinical Services Team, the position is responsible for clinical appointment scheduling, as well as coordination of incoming referrals and clinical tests for 7 physicians participating in the Pediatric Nephrology program. Demands of this position are extensive due to the volume of work and the variety of tasks performed. The Pediatric Clinical Services Scheduler as the first point of contact for patients' families communicate directly with families to coordinate their clinical scheduling needs. The position follows and consistently applies comprehensive written procedures, hence needs to adapt quickly to changing priorities, to meet the demands posed by ongoing operational changes within The Stollery Children's Hospital Ambulatory clinics. The position is a frontline AUPE - GSS union position and reports to the Team Lead of Pediatric Clinical Services within the Pediatric Clinical Services Team.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Pediatrics
• Primary Location: U of A Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 20-SEP-2022
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 11-OCT-2022
• Temporary End Date: 11-OCT-2023
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $22.79
• Maximum Salary: $27.69
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Additional Required Qualifications:

Training in position-related software: Connect Care, eCLINICIAN, RightFax Telehealth. Understanding of how FOIP and the Health Information Act apply to this role. Excellent interpersonal and communication skills, both written and verbal. Able to think critically with demonstrated ability in problem-solving complex issues. Exceptional attention to detail with the ability to interpret client needs, identify discrepancies, assess requirements and identify solutions to non-standard requests. Ability to employ self-sufficiency to work in areas of ambiguity and seek assistance as required. Intermediate experience working with electronic medical records with a proven ability to manage patient records with confidentiality and accuracy. Able to work collaboratively under moderate supervision in a fast-paced environment with shared work pools and high rates of change. Excellent time management and organizational skills. Preferred Qualifications:

Proof of Medical Terminology certificate/course and experience in call center environment.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.