Job Description

Key Responsibilities:

Customer Service Excellence:

Greet and assist customers in a professional and friendly manner. Provide clear and accurate information about currency exchange rates, services, and fees. Answer inquiries via phone, email, or in-person promptly and efficiently.

Transaction Management:

Process foreign currency exchanges accurately using company systems. Verify and authenticate currency to prevent fraudulent transactions. Handle cash, checks, and electronic payments securely and responsibly.

Compliance & Accuracy:

Adhere to all anti-money laundering (AML) and compliance regulations. Maintain meticulous records of transactions and customer information as required. Ensure proper identification and documentation for high-value transactions.

Problem-Solving:

Address customer complaints or discrepancies with a solution-oriented approach. Escalate unresolved issues to the Branch Manager as needed.

Operational Support:

Reconcile daily cash balances and ensure accuracy. Assist in replenishing currency stock and reporting shortages. Contribute to the upkeep and organization of the branch environment.

Qualifications & Skills:

High school diploma or equivalent; college education is an asset. Strong customer service and communication skills. Experience in retail, banking, or currency exchange is preferred but not required. Proficient in using computers and point-of-sale (POS) systems. Attention to detail and a high level of accuracy in handling transactions. Ability to work in a fast-paced environment and handle multiple tasks. Basic math skills and the ability to calculate exchange rates quickly. Understanding of foreign currencies and exchange processes (training provided).

Key Attributes:

Friendly, professional demeanour with a customer-first mindset. Reliable and trustworthy, with a strong sense of integrity. Proactive and solution-oriented approach to problem-solving. Team player with a positive attitude and willingness to learn.
Education:

Bachelor's Degree (required)
Experience:

Customer service: 3-5 years (required) Retail, banking, currency exchange: 1 year (preferred) POS: 1 year (required)
Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

Dental care On-site parking Paid time off
Education:

Bachelor's Degree (required)
Experience:

Customer service: 3 years (required) Cash handling: 1 year (required)
Work Location: In person