Job Description

Job Summary

We are seeking an energetic and detail-oriented Customer Service & Administrative Representative to join our dynamic team. In this role, you will be the first point of contact for clients and customers, providing exceptional support and ensuring smooth administrative operations. Your enthusiasm, communication skills, and ability to handle multiple tasks will drive positive experiences for our clients and contribute to the overall efficiency of our organization. This paid position offers an exciting opportunity to develop your skills in customer support, sales, and administrative functions within a vibrant work environment.

Duties

Respond promptly and professionally to customer inquiries via phone, email, and chat in multiple languages, ensuring clear and courteous communication. Assist clients with account information, service requests, and troubleshooting issues, delivering outstanding customer support. Conduct outbound calling campaigns to follow up with clients, promote services, or gather feedback to enhance client satisfaction. Manage data entry tasks accurately within our system, maintaining up-to-date client records and transaction logs. Handle cash transactions with precision when processing payments or refunds, adhering to cash handling protocols. Support administrative functions such as scheduling appointments, organizing files, and preparing reports using Microsoft Office applications. Demonstrate excellent phone etiquette and communication skills to foster positive relationships with clients and team members.

Requirements

Proficiency in

both Mandarin and English

(verbal and written). College diploma in Business Administration or related field, or equivalent experience. 1-3 years of customer service or administrative experience. Strong Microsoft Office (Excel, Word, Outlook) skills. Excellent communication, time-management, and multitasking abilities. Ability to work independently and handle tasks with accuracy and attention to detail.
Job Type: Full-time

Pay: $17.20-$26.01 per hour

Language:

Mandarin (preferred)
Work Location: In person