Job Description

Administrative Manager

The Cranbrook Food Bank Society's mission is to steward the collection and free distribution of donated, rescued and purchased food, and give it to those in need. We share resources and work collaboratively with partners across the hunger relief network.

Position Summary

The Administrative Manager is a key member of the Cranbrook Food Bank Society's leadership team. This position oversees all aspects of volunteer coordination and administrative operations, including client intake, scheduling, office management, and data reporting.

With over 80 active volunteers and a high-volume, fast-paced work environment, this role requires strong leadership, adaptability, excellent interpersonal skills, and a deep commitment to upholding the dignity of every person we serve.

Key Responsibilities

Leadership & Team Engagement

Promote a culture of dignity, respect, and inclusion Support fundraising, public relations events, and vacation relief as needed Provide leadership and support to the office volunteer team

Volunteer Program Oversight

Responsible for volunteer recruitment, screening, onboarding, scheduling and recognition events. Maintains Volunteer Handbook and Volunteer Information Database.

Administrative Management

Supervise all front office activities, including reception, appointment bookings, and donation receipting. Manage Link2Feed client database, ensuring confidentiality. Prepare weekly deposits and receipts in coordination with the Board Treasurer. Track and report data on food distribution, client visits, and volunteer hours Maintain and update administrative manuals, signage, bulletin boards, and brochures.

Scheduling & Communication

Oversee and coordinate volunteer schedules with the Operations Manager. Handle inquiries from clients, volunteers, donors, and the public. Liaise with technical support providers for office equipment, software, and systems (e.g., Link2Feed, copier, IT support).

Operational Support & Compliance

Assist with regular inventory tracking and reporting. Participate in and support the organization's Health and Safety Program. Schedule routine and as required maintenance activities Update the website and manage social media with the Executive Director. Crosstrain with the Operations Manager for coverage support.

Qualifications

Post-secondary education in Administration, Social Services, Non-Profit Management, or a related field is preferred or an equivalent combination of experience and education. Experience working with volunteers and in community-facing roles. Strong organizational, multitasking, and conflict-resolution skills. Proficiency in Microsoft Office, database systems (e.g., Link2Feed), and general computer literacy. Excellent verbal and written communication skills. Demonstrated ability to adapt in a fast-paced, changing environment. Criminal record check required. FOODSAFE certification is an asset. Ability to lift up to 30 lbs, walk actively in the warehouse, and work flexible hours as needed. Valid driver's License and driver's Abstract required.

Working Conditions

This role combines office and warehouse work, requires multitasking, teamwork, and regular interaction with a diverse group of clients and volunteers. Some lifting and movement throughout the facility will be involved.

NOTE:

Only applicants under consideration will be contacted. Applications will be treated in strict confidence.

Job Types: Full-time, Permanent

Pay: $23.00-$27.00 per hour

Expected hours: 32 per week

Schedule: Monday, Wednesday, Thursday, Friday

Work Location: In person

Application deadline: 2025-10-28

Expected start date: 2025-11-10

Job Types: Full-time, Permanent

Pay: $23.00-$27.00 per hour

Expected hours: 32 per week

Benefits:

On-site parking
Work Location: In person