Job Description

Job Overview

We are a growing plumbing, heating, and HVAC service company based in Edmonton seeking a reliable and organized

Administrative Customer Service Representative (CSR)

to manage day-to-day office operations. This role is critical to supporting field operations by handling customer communication, scheduling, and administrative paperwork, allowing the owner and technicians to focus on service delivery.

This position is ideal for someone who is detail-oriented, professional, and interested in working in the skilled trades industry.

Responsibilities

Answer inbound phone calls and emails from customers Book and confirm service appointments using Housecall Pro Schedule and coordinate service calls Follow up on missed calls and customer inquiries Receive and organize invoices from suppliers and subcontractors Enter invoices and bills into Housecall Pro and QuickBooks Online Attach invoices to corresponding jobs and maintain accurate records Organize receipts, job notes, and documentation Prepare clean and accurate records for the bookkeeper Maintain a professional and courteous manner with customers and vendors
Requirements

Customer service or administrative experience Strong attention to detail and organizational skills Comfortable using computers and learning new software Ability to communicate clearly and professionally Willingness to learn basic plumbing, heating, and HVAC terminology Reliable, punctual, and accountable
Job Types: Full-time, Permanent

Pay: $23.00-$26.90 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance Paid time off
Work Location: In person