Job Description

DescriptionCreate exceptional customer experiences for our patientsTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.Our TELUS Health clinic is looking for an Administrative Coordinator to join our dynamic and professional team. Through inspired, innovative and effective action, our small team is dedicated to facilitating the patient journey within the healthcare network. Equipped with the best technologies, we strive to enrich our customers\' experience. Are you empathetic and resourceful? Are you committed to team collaboration and support? Does this environment appeal to you? You could be the missing piece to our team.Our team and what we\'ll accomplish togetherAs an Administrative Coordinator, your core mission is to provide leadership and oversight to on-site customer service to patients and clinicians. The role will act as an onsite leader among Medical Office Assistants and report to the clinic team leader.What you\'ll do

• Responsible for Medical Office Assistant (MOA) Training and Skill Set Maintenance
• Train new staff on clinic duties
• Lead MOA during shifts and act as a liaison for current and new physicians
• Perform MOA duties and act as a senior MOA to provide guidance and advise other MOAs
• Manage the receipt and distribution of faxes, emails and postal mail
• Manage and update Physician schedules
• Perform billing for uninsured services
• Assign tasks for clinic associates
• Provide administrative support to Team Leaders where required
• Troubleshoot issues and escalations from patients and physicians where possible before escalating to team leader

QualificationsWhat you bring

• Excellent organizational skills, prioritization and attention to detail to maintain accurate records
• Demonstrate strong customer service skills and professionalism
• Good knowledge of medical terminology so they can respond appropriately to requests from health care professionals and patients
• Excellent verbal and written communication skills, especially in French and strong interpersonal (phone/in-person/physicians)
• Ability to work independently but also have collaborative spirit
• Attendance and punctuality
• Able to adapt and embrace change
• Ability to multitask
• Tech savvy (i.e. EMR, Microsoft Office (Outlook, Word, Excel, and PowerPoint) or Google Workspace)
• Stress management
• Versatile and flexible
• High School diploma

Great-to-haves

• College or University degree is an asset but not mandatory.
• Medical Office Assistant Certification is an asset
• 2-3 years of progressively responsible administrative experience, preferably in the medical field

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies\' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.#INDTH
#LI-OnsiteSalary Range: $23-$34Performance Bonus or Sales Incentive Plan: 0%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more \xe2\x80\xa6

A bit about usWe\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe\xe2\x80\x99re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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