Job Description

The Centre for Study of Insurance Operations (CSIO) is a national property and casualty (P&C) insurance technology association with insurer, vendor, and over 43,000 broker members across Canada. CSIO develops data standards, manages distribution network technologies and drives emerging technologies and solutions to enhance connectivity within the property & casualty insurance industry.

Position Summary:

The Administrative Coordinator is responsible for delivering high-quality customer service to all existing and prospective members, as well as assisting in the execution of administrative and member communication initiatives. This position combines member-facing and office administration responsibilities, with key accountabilities including responding to member inquiries in a timely and efficient manner, managing the billing process, and assisting in the planning and execution of various member initiatives and events.

The successful candidate will also support the management team in various administrative functions. The ideal candidate thrives in a dynamic, collaborative, multidisciplinary environment and eagerly takes initiative, responds to team members, and makes valuable contributions to the team's work.

Key Responsibilities:

Act as the main point of contact by telephone, email and live chat, providing high-quality customer service for all inquiries related to membership, help desk and other related areas Lead accounting functions using QuickBooks Accounting Software Maintain a comprehensive database management system with complete and accurate member data Assist in various membership and communication initiatives, including annual renewals, new account requests, technical support, marketing campaigns, etc. Coordination and execution of all member events, including conferences, Annual General Meeting, luncheons, etc.; Responsible for making travel arrangements for staff Perform office administration functions such as answering calls, managing mail, greeting visitors, etc. Provide support to the President and Senior Management Manage vendor contracts regarding equipment, supplies, printing services, office equipment maintenance, etc. Assist in various HR functions, including managing calendars Responsible for the monthly tracking of budget and recording of expenditures; processes bills and issues cheques; Prepares regular or ad hoc status reports

Qualifications:

Bachelor's degree in business, communications, public relations or related discipline Minimum five years of professional business experience, particularly in the customer service area Experience working in the insurance industry Proficient using MS Outlook, OneNote, Word, PowerPoint and Excel Experience with various accounting functions, including working with QuickBooks Accounting Software Excellent administration and organization skills Ability to work under the pressure of deadlines when multitasking and problem-solving Possess strong attention to detail and are highly adaptable Exceptional interpersonal, written and oral communication skills Shows a high level of initiative and a strong sense of ownership Highly motivated to work in a fast-paced, team-oriented environment Bilingual (French and English) is a strong asset
To apply for this position, please email your cover letter and resume to careers@csio.com.

CSIO is committed to providing reasonable accommodation for people with disabilities. Applicants are requested to make their needs known in advance.

Job Type: Full-time

Benefits:

Dental care Extended health care Paid time off RRSP match Vision care
Education:

Bachelor's Degree (required)
Experience:

business : 3 years (required)
Work Location: Hybrid remote in Toronto, ON M5C 1T4