Job Description

Job Title:

Administrative Officer - Customer Service & Scheduling Specialist (Home Services)

Company:

OneWash Okanagan

Location:

Kelowna, BC

About Us:

At OneWash Okanagan, we take pride in transforming homes and delivering top-notch service. We specialize in power washing, window cleaning, moss removal, gutter cleaning, and concrete sealing, delivering exceptional results and customer satisfaction. As a growing business with a strong reputation for quality, we value professionalism, teamwork, and customer satisfaction. We believe in creating a positive work environment where our team members can grow, contribute, and enjoy a rewarding career

Job Summary:

The Administrative Officer will play a crucial role in ensuring the smooth and efficient operation of our office. This position will be responsible for a wide range of administrative tasks, including customer follow-up, scheduling, data entry, communication management, and procurement. The ideal candidate will be a proactive, detail-oriented individual with excellent communication and organizational skills.

Responsibilities:

Customer Follow-Up:

Follow up on estimates, answer questions, and encourage conversions. Contact clients with outstanding invoices and ensure timely payments. Keep detailed records of all customer interactions in the CRM system (Jobber).

Scheduling & Appointment Management:

Manage the owner's calendar and coordinate with clients for maximum efficiency. Send appointment confirmations and reminders to reduce no-shows. Optimize technician schedules to minimize travel time between jobs.

Communication Management & Customer Service:

Answer calls and emails professionally and promptly. Serve as the first point of contact for customer inquiries. Provide information on services, pricing, and scheduling options.

Office Administration & Procurement

Order materials and maintain an organized inventory system. Obtain supplier quotes and negotiate pricing for cost efficiency. Support general office tasks such as filing, mail processing, and maintaining records

Required Qualifications:

2+ years of experience as an administrative assistant, office coordinator, or customer service representative. Strong communication skills (both verbal and written). Highly organized with the ability to manage multiple tasks and deadlines. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

Experience using a CRM (preferably Jobber) or scheduling softwares. Background in customer service or working with home service businesses. Knowledge of Kelowna and surrounding areas for scheduling efficiency.

Compensation & Benefits:

Competitive hourly wage (starting wage depending on experience) Performance-based bonuses for hitting scheduling and customer service targets Paid vacation and statutory holidays Opportunities for career growth within a fast-growing company Supportive team environment with structured training and development

To Apply:

Ready to join a growing company where your organization and customer service skills make a real impact? Apply today! Send your resume and cover letter to Ben@onewashok.com with the subject line: Administrative Assistant Application - [Your Name]. Applications will be reviewed as they are received, with interviews starting immediately. Don't wait--apply now!

Ben Deagazio

Job Types: Full-time, Permanent

Pay: $28.00-$37.00 per hour

Expected hours: 35 - 50 per week

Ability to commute/relocate:

Kelowna, BC (V1P): reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 1 year (required)
Language:

English (required)
Location:

Kelowna, BC (V1P) (required)
Work Location: In person

Expected start date: 2025-09-10