Job Description

We are a

local, proud and booming wedding venue

in Hammond, ON (30-40 minutes East of Ottawa). We are looking for our gem that will help us with administrative tasks and client experience.

We pride ourselves on being flexible, generous, and putting our clients first, always. After all, it's their freaking

wedding daythat we are talking about here. Every e-mail is a big deal, and every detail counts.

We need someone who cares like it's their own wedding day, for every. single. e-mail.

We want prompt responses, fun answers, positive reinforcement, and just everything that screams happiness and love from the beginning until the last e-mail with us.

We are in control of their wedding day experience, and we will

never

take that for granted.

But.... we also want someone who is

razor sharp. Someone who doesn't miss a beat, doesn't miss an e-mail, and that's detail-oriented to the point of possibly being diagnosed with OCD. We need you to care so much that you triple-check.

We need you to care so much that at the end of the wedding day, the lovely couple REMEMBERS how you made them feel with your e-mails. You don't know it yet, but you might become the person who calms them down during their wedding planning more than anyone else. THAT'S how we show up as a wedding venue, and that's why we are so picky with who we want to bring into our team.

Plus, if you've read this far, you have a feel of the vibe of your boss. Hi, it's me, Lexine Mallity. At least you know my weird high standards from the get-go!

---

Now for the normal things....

Responsibilities

Answer client emails promptly and professionally (in both French and English). Manage inquiries and leads through

Aisle Planner

. Keep the inbox organized, clear, and up to date. Follow up with leads to convert inquiries into bookings. Answer phone calls and communicate with clients. Create and send invoices; mark invoices as paid. Ensure timely payment of invoices. Give

venue tours

to potential clients and answer their questions. Assist with on-site client needs during events when required.

Must-Haves

Fluent bilingual French & English (spoken and written).

Strong background in

administrative assistant or client service roles

. Excellent email and phone etiquette. Highly organized and detail-oriented. Professional, polished communication style.

Assets (Nice-to-Haves)

Experience with

Aisle Planner

(or similar CRM/event software). Knowledge of

event or wedding planning

. Comfort giving tours and speaking to groups. Familiarity with

Google Suite

(Gmail, Drive, Sheets). Experience with

Square

(payments and invoicing). Experience using

Sling

(scheduling) and

Slack

(team communications).

Work Structure

Hybrid position

:

Work from home (remote)

on

Mondays

for administrative duties (emails, invoicing, follow-ups).

On-site at the venue

on

Tuesdays-Thursdays

for venue tours, client meetings, and event assistance. For the right person, this work structure remains flexible, but remains that it will never be fully remote.

Position Details

Part-time

to start (approx. 15-20 hrs/week). Growth potential as the business expands.
Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 10 - 20 per week

Experience:

Administrative: 1 year (required) Aisle Planner: 1 year (preferred) Google Suite: 1 year (required) Wedding & Event: 1 year (preferred)
Language:

French (required)
Work Location: Hybrid remote in Hammond, ON