Job Description

Administrative & Client Care Coordinator (Full-Time)

Location:

Thunder Bay, ON

Compensation:

$24/hour | 25-35 hours/week | Monday to Friday

Job Type

: Part-time, permanent - day shifts, evenings, and weekends (with potential for transition to full-time)

Job Summary

Elevate Therapy is looking for a Client Care Coordinator to join our team. As the first point of contact for our clients, your role is essential in creating a supportive and welcoming experience while helping our day-to-day operations run smoothly.

This is an in-office position supporting a team of 12 therapists. You'll be the first friendly voice and face clients encounter, helping them feel supported from their first phone call to their final session. You'll manage a mix of administrative and reception responsibilities, including scheduling, billing (including insurance), and maintaining a calm and organized space. This role is ideal for someone warm, detail-oriented, and able to hold space for others with compassion and professionalism.

Key Responsibilities

Serve as the first point of contact for patients, addressing inquiries and providing information regarding services offered. Greet and support clients via phone, email, and in person promptly and professionally. Respond to client inquiries with empathy, clarity, and confidentiality Schedule and manage appointments using Jane App Handle client billing, including direct billing to insurance companies Maintain accurate electronic medical records (EMR) and ensure compliance with strict confidentiality and privacy regulations. Keep the office space tidy, organized, and welcoming--including various cleaning responsibilities (e.g., wiping surfaces, restocking supplies, light sanitizing) Support therapists and administrative staff with daily tasks and occasional projects Support administrative tasks as needed to maintain office operations.

Who you are:

Experienced in a client-facing admin or reception role Proficiency in office procedures, particularly within a medical office environment. Familiarity with electronic medical records (EMR) systems and ability to navigate them efficiently (Bonus if familiar with Jane App and/or experience with billing insurance providers) Strong understanding of medical terminology to communicate effectively with patients and healthcare professionals. Comfortable with technology and open to learning new systems Excellent verbal and written communication skills to convey information clearly. Highly organized, reliable, and proactive--you take initiative and follow through Ability to multitask and prioritize responsibilities A warm, clear communicator with strong interpersonal skills Emotionally attuned and able to support people who may be in distress

Why Join Elevate Therapy?

A calming, thoughtfully designed office space that supports the wellbeing of both staff and clients A supportive, values-driven team culture grounded in anti-oppressive, trauma-informed care Prime downtown location near shops, restaurants, parks, and public parking Opportunities for growth and potential to transition into a permanent role after the contract ends

How to Apply

Please apply with your

resume and cover letter

. We welcome applicants from all backgrounds and are committed to creating an inclusive, equitable workplace.

Job Types: Part-time, Permanent

Pay: From $24.00 per hour

Education:

Secondary School (preferred)
Work Location: In person