Job Description

As the first point of contact, you'll be responsible for welcoming patients, coordinating clinic flow, answering inquiries, and supporting our team of practitioners. The ideal candidate thrives in a fast-paced, wellness-focused environment and excels in communication, multitasking, and attention to detail.

Key Responsibilities:

- Greet patients and provide a warm, professional check-in and check-out experience

- Answer phone calls and emails with polished etiquette and clear communication

- Manage appointments, practitioner schedules, and clinic flow using our EMR system (Jane)

- Handle payments, insurance forms, and administrative tasks accurately

- Support patient education by answering general questions about services and products

- Maintain a tidy, organized, and welcoming front desk and waiting area

- Help troubleshoot patient concerns and solve problems efficiently and calmly

- Collaborate with a supportive, multidisciplinary team to ensure a seamless patient experience

What We're Looking For:

- Confident and articulate communicator, comfortable with public speaking

- Exceptional verbal and written communication skills

- Professional phone etiquette and a calm, courteous presence under pressure

- Organized and detail-oriented with strong multitasking abilities

- Proactive problem-solver who stays composed during high-volume times

- Experience in a healthcare, wellness, or customer service environment

- Familiarity with electronic medical records (Jane) and booking software

- A team player who embodies our values of empowerment, community, and integrity

Why Join LivWell?

- Be part of a modern, vibrant, and wellness-driven clinic

- Work with a collaborative team that supports your growth

- Make a meaningful impact on patient care and wellbeing

- Supportive team culture

To Apply:

Alongside your resume, please submit a short cover letter explaining why you'd be a great fit for this role and our clinic.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 12 - 15 per week

Benefits:

Company events On-site parking Store discount
Work Location: In person