Job Description

Administrative Associate

Location:

This in-office position will be based out of our Winnipeg Office: 1176 Taylor Avenue, Winnipeg, MB.

The Team:

The Douglas Financial is a full-service financial planning team serving over 2000 clients across 7 provinces. Since 1982, our breadth of expertise has expanded beyond insurance and strategic investing, to include retirement, estate, and hands-on tax planning and preparation. As your family's needs and goals change over time, our integrated team of investment and wealth professionals has the insight and independence to deliver an unparalleled client experience that will always put you first.



At Douglas Financial, our team's depth of experience and sharp analytical skills enable us to offer an unlimited range of customized wealth management strategies. Our process begins with a thorough understanding and assessment of your financial objectives, for today and the future.

Our organization

:



Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.--the top-ratedinvestment dealer in Canada and one of Canada's Best Managed Companies. With more than $35 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

Investment Executive 2024 Brokerage Report Card.*

The opportunity:

Reporting to the Lead Investment Advisor, the Administrative Associate will participate in a broad range of administrative and operational projects and tasks to support the efficient and successful operations of the team. The Administrative Associate will act as a resource person for Associates and Advisors on the team, and will do so by completing administrative tasks, reporting, and account-related activities for the team.

Key responsibilities include:

Assisting licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records. Serving as a point of contact for clients and ensuring their needs are addressed promptly and effectively. Acting as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions. Managing and overseeing complex tasks and maintaining key client relationships to ensure high-quality service and successful project outcomes. Working with Advisors to develop and distribute client communication. Acting as a general administrative and operational resource for Advisors (ex: printing statements, tax slips). Completing a variety of administrative tasks related to account management such as preparing DocuSign information. Preparing reports for the Investment Advisors. Providing information, where requested and approved by an Associate or Advisor, on the status of a client's account and providing account balances, quotes and other marketing information. Maintaining client files, ensuring that all documentation and notes are compliant with industry regulations. Proactively staying informed and up to date regarding Company policies and procedures and compliance updates Following up relating to all client transactions to ensure proper processing and minimization of errors. Managing drop-off tax returns received by the office including initiating the files and ensuring all necessary documents are organized and in place. Preparing necessary tax-related documents pertaining to income, expenditures, and other information. Performing other duties as assigned.

The ideal candidate will possess:

A bachelor's degree in business administration, accounting, finance or related field of study. A minimum of 2 years of financial services industry experience working in a high growth environment. A minimum of 3 years experience in a customer/client-service facing role. Experience in the wealth management or other regulated industry is an asset. Equivalent combination of education and experience may be considered. Strong base of knowledge of the Canadian Income Tax Act is an asset. Working towards the completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is an asset. Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook. Experience with financial planning software is an asset. Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals. Commitment to ethical conduct and integrity in all client interactions. Excellent attitude and commitment to providing extraordinary service. Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually). Excellent problem-solving and organization skills. A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities. Strong critical thinking and written and verbal communication skills. An ability to maintain the highest levels of confidentiality.

Conditions of employment:

Must be legally eligible to work in Canada. A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.



If you require accommodation for the recruitment process, please let us know at the point of application.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.