Job Description

GTel is one of Canada's leading utility locating companies, but we're much more than that. As a trusted advisor, we help our clients manage their assets safely, accurately, and efficiently. As a fully integrated asset management and meter services company, we help our clients meet their asset management needs and reduce utility risks in the communities they serve.

Administrative Associate, Segmentation

•About the role: •


The Administrative Associate, Segmentation is a subject matter expert in the segmentation of billable units and has the ability to communicate effectively and deliver strong customer service while working in a highly deadline-driven environment. The primary focus of this role is to accurately audit customer billing and generate invoices based on contractual obligations. This position will also include other administrative tasks as necessary.

•Accountabilities: •

• Conduct billing audits to ensure segmentation rules are applied correctly and our contractual obligations are met.
• Provide feedback regarding segmentation/billing unit discrepancies to employees and management to improve overall reporting.
• Lead and deliver formal training to employees that are conducting segmentation audits.
• Regularly pull listings of billing lines from the Utility Software program and distribute work among those completing regular segmentation audits.
• Create and send sales Invoices.
• Issue and send statement of accounts and play an active role in the collections of outstanding accounts.
• Conduct other administrative duties, as required.

•Successful Candidates will have the following skills: •

• Exceptional interpersonal and communication skills that build trusting relationships and influence
• Customer-centric approach and ability to demonstrate a strong sense of urgency
• Display balance and good judgment when advising management and employees on issues
• Flexibility and a tolerance for ambiguity in a constantly evolving organization
• Strong organizational and project management skills

•Qualifications •

• Ability to work well under minimal supervision and under pressure of working within strict deadlines.
• Must have intermediate level knowledge/usage of MS Office Suite. Advanced computer skills including spreadsheet management using Excel (formulas, VLOOKUP, pivot tables, etc.)
• Well-developed communication and interpersonal skills with the ability to deal with all employees and external individuals and agencies, in an efficient and effective manner.
• Ability to maintain confidentiality on all information.

•Benefits: •

• Health, Dental and family benefits
• Life Insurance
• Paid Vacation
• Pension plan with company match
• Overtime opportunities available.

•We promote a culture that is inclusive, diverse, innovative, and performance driven in an environment that is fun and exciting. If interested in this position, please apply to this posting.•

•GTel is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, GTel will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.•