Job Description

We are seeking a professional, organized, and friendly

Administrative Assistant & Customer Service Representative

to join our Beauty First Spa Team. This role combines administrative support with front-desk and client service duties to ensure smooth daily operations and an exceptional client experience.

Key Responsibilities

Greet and welcome clients in a professional and friendly manner Answer phone calls, emails, and messages promptly and courteously Schedule, confirm, and manage client appointments using the booking system Provide information on spa services, promotions, memberships, and products Address client concerns or inquiries professionally and escalate issues when needed Maintain client records and update information as required Support management with administrative duties such as filing, data entry, and reporting Prepare daily sales reports and reconcile payments at the end of the day Assist with marketing activities such as posting on social media or preparing promotional materials Keep the reception area clean, organized, and presentable at all times Collaborate with the spa team to ensure seamless operations and exceptional client satisfaction

Skills & Qualifications

Strong communication and customer service skills Excellent organizational and multitasking abilities Professional appearance and positive attitude Proficiency in booking software and Microsoft Office/Google Suite Prior experience in a spa, salon, or customer service role (preferred) Ability to remain calm and professional under pressure
Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 35 per week

Work Location: In person