Date: Mar 30, 2023 Location: Waterloo, CA Company: Wilfrid Laurier University
Department: Facilities and Asset Management Job Type: Continuing Full-time/Part-time: Full Time (>=1249 hrs/year) Campus: Waterloo Reports to: Manager of Parking & Transportation Resources Employee Group: WLUSA Application Deadline: April 6, 2023 Requisition ID: 5200
Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier\xe2\x80\x99s thriving community has a place for everyone. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier\xe2\x80\x99s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.
Position Summary This position reports to the Manager of Parking & Transportation Resources, completing administrative, customer service and financial duties supporting the department. The incumbent will utilize department specific software to co-ordinate permit issuing, accept violation payments and manage parking related accounts. Incumbent will be required to interact with individuals both internal and external to the campus and is responsible for front line customer service support for the department. This position completes department level financial administration such as deposits, sales reconciliation and initiating internal transfers.
Accountabilities Front Line Service Support

• Provides general assistance to faculty/staff, students and visitors regarding Laurier\'s parking rules and regulations.
• Provides frontline reception/customer service support for the department for incoming phone calls, emails and customers daily. This will regularly involve engaging with individuals internal and external to the campus that may be disgruntled or indignant.
• Processes violation and temporary permit payments
• Fulfill permit requests completed in our online system including staff, faculty and student requests
• Responsible for issuing various temporary permits, including administering online guest parking permits
• Provides enforcement support to patrol staff including initiating tows
• Utilize departmental software(AIMS) and Banner to support departmental operations
• Assist with the coordination of special event parking inquiries

Financial Administration

• Completes weekly departmental deposits and sales reconciliation/reporting for all financial transactions
• Financial reporting provided for all revenue sources provided to Finance on a monthly basis
• Administers internal transfers for departmental paid parking

Administrative Support

• Co-ordinates departmental email communication to the campus community;
• Maintains confidential records in accordance with the Privacy Act and MTO Policies
• Maintains the Parking & Transportation Resources websites; including on-line forms and applications
• Coordinates annual multi campus permit order
• Maintains all inventories of Parking & Transportation Resources materials; including temporary permits
• Other duties as assigned

Qualifications

• Secondary school diploma plus minimum one year of post-secondary education;
• One Year of administrative/customer service, parking related experience would be an asset;
• High degree of computer literacy. This must include proficiency with Microsoft Word and Excel;
• Financial reconciliation experience would be an asset
• Experience in dealing with confidential and sensitive material;
• Proven ability to work under pressure with good judgment and discretion;
• Accuracy and attention to detail;
• Excellent written and oral communication skills;

Compensation Position Grade: SH-05 Rate of pay: $27.57 - $32.43 per hour Hours of Work: The normal hours of work are 8:30 am to 4:30 pm, including a one (1) hour unpaid meal period, Monday to Friday.
This position has been deemed eligible for educational equivalencies. Please refer to the attached link for details.
Job Evaluation Factor Scores



WLUSA/WLU Job Evaluation Factors

Score



Education and Experience

3



Interpersonal Skills

3



Applied Reasoning and Analytical Skills

3



Physical Skills

3



Co-ordination and Planning

3



Responsibility for Others

1



Impact of Decisions

2.5



Mental Effort

3



Physical Effort

2



Multiple Demands and Priorities

2



Working Environment

3

All Laurier employees and students are required to comply with the University\'s Covid-19 mandatory vaccination policy. Effective May 1st, Wilfrid Laurier University will pause its proof of vaccination requirements. Should these recommendations change, vaccination requirements can be reinstated on short notice. Community members should remain up-to-date with their COVID-19 vaccinations. Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier\'s Employee Success Factors. Equity, diversity and creating a culture of inclusion are part of Laurier\xe2\x80\x99s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at careers.wlu.ca/content/How-to-apply/ Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.